Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Have just transferred to EE and included the digital home phone. Requested my existing number be ported over, but it appears I have been allocated a new number. How do I go about getting my original number transferred? Have just tried to speak to EE,...
6 weeks ago I went onto the new fibre.6 weeks I have had no landline, fault.Wifi keeps cutting out.I am disabled and on the priority lists.Numerous engineers, hubs, phonecals, being cut off and no one ringing me back, when they said they would.Assure...
It's now over five weeks since I moved over from BT to EE on the promise that everything would be and work the same, except I'd have upgraded WiFi, from the Smart Hub Plus and Smart WiFi devices.That has proved to be anything but the case, and I stil...
My landline is not working. No dial tone, and has constant engaged tone when someone rings it. Broadband however is working, although a bit slower. My cordless phone shows the message please check line cord. Can anyone suggest or solve the problem
I’ve just placed an order for full fibre. My BT contract is now out of contract so there’s no penalty, but do I need to contact BT to cancel their service?
This relates to the LOCAL in-your-house network or LAN not the public outside web address (WAN)Since a search showed a lot of muddled posts without a clear explanation this may help.You might need to set a fixed IP for a particular device, say a came...
I recently renewed my broadband contract with EE but cannot get the new contract to link to the EE app.I get so far then it tells me to contact EE.When I contact EE I just get a robot that does not give me option to sort this problem out. EE can you ...
So - The TV message says that it cannot obtain an IP address from the router and I have to "allow it". How do I do that? I'm suspicious that there's a fault with the TV itself as it won't connect via wi-fi either. I have ethernet in two other rooms -...
I’ve finally made the switch from BT to EE after an endless battle due to my Halo, so could someone please tell what happens with the advance payment I’ve already made to BT. Because the EE switchover takes place by Midnight tomorrow.
Really fed up getting fobbed up and false promises of a fix date! Signed into new contract for broadband and landline in Oct 23 purely for parental controls and have never worked. Can't even access bills anymore. Keep getting promised dates but no lu...
