Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is there any recent updates on being able manage Wifi on the EE app?Having switched from BT recently to EE the manage WiFi works initially however as soon I i close the app and return to it is just spins loading icon. All other features on the app se...
Hi all there. I’m thinking of getting ee box and full fibre broadband package. How long does it take for them to set it up once I join? Thanks.
I changed from BT to EE same company I know , how can I not receive Wi-Fi signal on my phone and broadband. I bet if I stopped paying the bill they would be sending letters .i raised a case then see they closed it !!!! angry
So many issues… The latest is that our Digital Voice handset seems to be fault. When people call, the phone rings, you answer, but can’t hear anyone. They can hear us. Anyone figure a fix? Or is it a faulty device to be returned?
I have agreed a new broadband contract with another company but their is a 7 day gap between contracts - how can I extend my EE contract for that period?
New customer, here and after having FTTP installed I've opted for EE.On the package I bought I was given the Smart Hub Plus (some may call it the Smart Hub 3 or SH31B)I'm unable to use the USB Sharing and after checking various forums/community chats...
Router has a constant flashing green then white light..help? can you
After a bit of fiddling I got this all working nicely, so I thought the info could be useful to others.EE Smart Hub Plus IP: 192.168.1.254Raspberry Pi IP: 192.168.1.253 (static IP)I did a fresh install or Rapbian Lite on a RaspberryPI 3B.Installed Pi...
How do I find out my broadband account number I am trying to pay my bill
Hi I run a small business and rely heavily on my WiFi I can’t get connected saying it’s unavailable I’ve tried resetting the router and all the other normal steps is there an out of hours number I can call as I need my WiFi on to deal with tomorrow’s...
