Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
After many hours of phone calls to every call centre in the world (it seems), my mother still has a non operating home phone.The equipment is not fit for purpose and simply doesn't work. When will you provide suitable hardware to allow her to make an...
I have an issue where every 30 seconds my internet spikes to 3000ping on wifi not wired with EE Fibre is there any fix for this ?
Having mobile broadband states that you can have unlimited data mobile SIMs. In the important information it states:New and re-contracting EE broadband customers can add unlimited data mobile SIMs from just £10 a month (for SIMs with capped speeds of...
Had a door to door sales man knock on the door yesterday. Usually I turn them away but as we have having been having difficulty with our Internet from another provider It sounded like a great opportunity to switch. However after phoning my Internet p...
Leaving Virgin as far too expensiveI have an ee mobilehow do I add home broadband?THX
Initially had BT hub but during transition to EE they asked if I’d like a Smart Hub Plus. No extra charge, faster broadband so I said why not! Big mistake New hub worked for about ten days perfectly fine, then on 25th March everything gradually stopp...
I understand a /56 prefix is allocated for each connection.With IPv6 SLAAC is often used for devices to allocate their own addresses within the prefix.My question is whether the prefix offered to clients is fixed (always the same for me), sticky (in ...
Could someone advise me please, what is the function of the WAN socket when the Hub is connected to the ONT? And does this function change when DHCP is turned off?Many thanks!
Today I moved over to EE broadband from BT broadband. read all the info, switched of my BT router, installed the EE router and then realised all the phone numbers are kept on the router now. Duh.So I reinstalled the BT router but too late as all the ...
We have just had an EE Smart Hub plus along with a Smart WiFi Plus 2519 (wifi extender) installed. I have had problems with the WiFi reaching an EV charger located externally to the garage.According to the router web page the EV charger is connected ...
