Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve been put on restricted services and I can’t find the right route to calling ee to tell them I can pay next week but every number I try it takes me through ee mobile I need help getting my wifi back till I can pay or I’ll struggle to pay in gener...
I bought a broadband service from EE shop which is 2£/mth more expensive than what EE is offering online for the exactly same broadband.Shall I cancel and re-order online or can EE customer support sort out this, please?
Tomorrow, Saturday 17 September, our Openreach Broadband customer support systems will be offline for maintenance. This means our EE Home Broadband Care team won’t be able to advise on detailed account enquiries until our work is complete. Our system...
So my phone is broke and have no way to phone up and pay so I followed other suggestions and downloaded the app but whenever I try to add my broadband account it fails every time for a week now, no live chat help available to help resolve the issue a...
Hello im switching to ee and was wondering if its possible or who to contact to get a phoneline - broadband line in upstairs as i always seem to have problems in the upstairs of my house as i do alot of streaming of now tv and gaming in my bedroom an...
Hi all, How long does it take to have a new FTTP line activated? I'm about to move into a new build flat, which already has the fibre line and termination unit installed/fitted but wasn't sure how long to expect it to take from the point when I order...
Is there an internet connectivity problem at the moment? For the last few hours my connection has been up and down every few minutes. It has been doing this occasionally for the last month or so. I recently had Openreach repair a faulty connection to...
I’m still waiting to get broadband connection as a new customer . Will take the best part of a month to be connected . In fairness to EE they have given us free unlimited data to use as hotspot which regularly drops out. I hope this isn’t an omen of ...
Think I'm going to move to a different provider
