Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recently renewed my broadband but it is not showing up on my account. I can link it however I don't have an account number, I did not receive an email with these details. Yet anyone to do with EE can not help me. Does anyone know how I can sor...
I keep gettting this page. I have tried on devices.The wifi is extremely choppy as well. Its behaving as if there are missed packets. Website load with missed items.Please help. I work from home and this is not helping.
Hi all, I have a feeling my broadband is not meeting the minimum speed so followed the instructions on the speed tester but in order for me to do an advanced test they need my service ID. I can’t find it anywhere or google either. Please help!
Whenever I come home and into the range of my main EE router, my iphone switches to EE.co.uk (EE's backup wifi) and not EE wifi. This can last several minutes or until I go into my phone's settings/wifi, during which time I have no internet service. ...
Moved home on 12th July, to a new build with pre-installed Openreach FttP. Two weeks later my broadband (Full Works) package is still not working. The broadband was finally activated on 22 nd July. I’ve spent over 20 hours speaking to guides and tech...
Is there any recent updates on being able manage Wifi on the EE app?Having switched from BT recently to EE the manage WiFi works initially however as soon I i close the app and return to it is just spins loading icon. All other features on the app se...
Hi all there. I’m thinking of getting ee box and full fibre broadband package. How long does it take for them to set it up once I join? Thanks.
I changed from BT to EE same company I know , how can I not receive Wi-Fi signal on my phone and broadband. I bet if I stopped paying the bill they would be sending letters .i raised a case then see they closed it !!!! angry
So many issues… The latest is that our Digital Voice handset seems to be fault. When people call, the phone rings, you answer, but can’t hear anyone. They can hear us. Anyone figure a fix? Or is it a faulty device to be returned?
