Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all,My broadband has gone down for the first time in 3 months being with EE. Well this is the first I've seen the red los light on the ONT which I assume is total loss of service. Does this need an engineer visit?. Also tried powering the ONT on a...
Recently moved from BT to EE customerFirst bill they took incorrect payment Hoping the second one is going to be rightAnyone else had issues?
we live in a rural setting with very poor ee mobile signal - for four years open reach reports it’s trying to re install a mast at Craven Arms south Shropshire-when the power fails we loose all phone signals - we’re on fttp -EE and Bt were obliged to...
HiI have upgraded to the new EE hub and now Windows 10 PC can't connected to the internet (WiFi connection) Other devices are ok.Is something not backwards compatible?Ash
Can I keep my Bt landline number when I migrate to EE? We are an FTTP customer
How do I go about claiming a refund for loss of broadband for five days because of a problem in our area?I just seem to be going around in circles and getting nowhere, not very happy
When is my broadband contract ends
I’m on a full works package after switching from BT, I had 15 free licences, and when I 1st switched to EE, I also had 15 licences, but today I decided to do a clean install on the PC, and when I installed it, when I went to activate it, it came back...
Help, how do I get my BT account back. 2 weeks of ee hell and I am still waiting for someone to switch it back.i have had assistance from Scotland, Iteland, Lancashire plus others and I still cant seem to get and engineer out to me. I am 87 and unwel...
