Fixed - My Fault - No packet loss after moving from BT to EE

[sw25481]

EDIT: Fixed.  Turned out to be my fault

I was convinced to move from BT to EE.  I had a 900G BT FTTP (fibre to the property from Open Reach), and swapped it to a 900G EE FTTP connection. 

My BT connection was flawless, low latency (4 ms to Google) and never dropped packets.  My EE connection is terrible.  My Citrix connection to work and my work phone keep hanging and disconnecting.  My boys keep getting high latency or dropped from games.  IP Phone calls pause for several seconds every minute or so.  "Hello, hello, can you hear me".   I am not popular at home.

We all use 1G CAT 6 network connections, (not Wifi) as we always have.  Wifi is turned off on the EE Smarthub.  I have been running an IPV4 ping to Cisco and an IPV6 ping to Google and the disconnects are always at the same time as the IPV4 ICMP pings start to drop, usually for 4 seconds.  Wierdly IPv6 pings are uneffected.  

The only thing that has changed is the provider and the EE Smarthub.  I have been through the online troubleshooting and reset and it has made no difference.  It is brand new.  Do I need to replace it with a 3rd party router to get some stability or the EE network not "the same as the BT network" as I was promissed?  

[JimM11]

@sw25481 You can just put the BT router back on, EE system will support using it.

[sw25481]

I have to fess up.

Changing back to the BT router did fix it completely, but something did not sit right.

I noticed the BT router is on a different IPV4 address by default to my EE router and I have a device that clashes IP with the EE default router address.  Having fixed that, I am back on the EE router and not dropping packets.

[JimM11]

@sw25481 All you can do is keep an eye on the EE Router, Router ipv4 will be given by the EE DHCP server when it connects and changes every time you connect to the wan, do keep hold of the BT router 60 days before it needs to go back. IP clash could explain the EE router lag, never good to have those. Keep the forum posted if everything is going as expected, good news is welcome also. EE Router is not to bad, but it does have some teething problems.

[0x4c6565]

How has EE been compared to BT @sw25481 ? Any increases in latency?

I'm currently faced with having to move to EE to renew my TV package, but I’m hesitant as I’m unsure what the performance is like.

[JimM11]

@0x4c6565 You should indicate why latency is important to you?

[0x4c6565]

Important for gaming. Also interested on experience with packet loss.

I’m asking as I’ve seen a few posts on BT forums of people having issues when moving to EE.

[JimM11]

@0x4c6565 Its out in the open now, @sw25481 is the man to answer for you, but do keep in mind not every experience may be the same, and heed the BT keep until you are sure 60 day's before return. You will only ever see the it's only the few, and never the many who have zero issue's, not a gamer, wish i had kept the BT, EE router is working great, seen them all.