Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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Open reach complete waste of time

I'm 3/months into my new super fast broadband believed all the spill from the sales person only takes 48hrs3/Months in five engineer visits same **bleep**e!! different day you need a new line. It needs to be mapped here is your second modem and your ...

Slow upload speed on 900/110 package.

My FTTP got installed today and my download speed hits 920mbps but it looks like the upload speed is capped at 50. All the tests I ran come back the same. I was hoping to get the full speed so I can upload to work servers. Is there any setting I can ...

matty114 by Investigator
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Cyber security of EE Smart Router

Just wondering if EE have applied the recommendations from the NCSC dated 16 April 2018, to avoid the potential vulnerability exploits of the routers by Russian state actors? ISPs• Do not field equipment in the network core or to customer premises wi...

Steady aqua light but no internet

Hi there, I have had this box a little over a month now. It is the fibre smart hub box (black one) I have been away over the weekend so I’m unsure how long it has been inactive for, but I’ve restarted it, I’ve checked the 192 page it says it’s connec...

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Hlouise00 by Investigator
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  • 10 replies
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EE CONTACT EMAIL

Hello,Does anyone know the email to contact EE. The broadband contract does not show when it started (which it should be). Please,  I would appreciate if you know the email. Thank you,MIRISK 

Mirisk by Investigator
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