Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43911 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84817 Views
  • 11 replies
  • 12 Helpful

Slow broadband

My full fibre 100 broadband is really variable on speed, often too slow to usefully stream tv. Also I’m having major problems with TEAMS meetings almost all the time where the connection is really stuttery, much worse than my previous Sky 50MB connec...

AMB76 by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

Broadband set up

Hello, i am a new customer for broadband.Just received the router, as i have BT socket into flat i have installed the router myself. I called you guys as I have an engineer scheduled for 17th, and since I installed it I was wondering if i was able to...

Ovidiu92 by Visitor
  • 314 Views
  • 3 replies
  • 0 Helpful

Daily jitter spikes between 7pm and 10pm ish

Every evening between around 7 and 10 the jitter on my broadband spikes from normal levels to maximums of 3550 ms and anywhere between, not constantly staying at any high figure, but spiking up and then back down constantly, making playing online gam...

Open reach complete waste of time

I'm 3/months into my new super fast broadband believed all the spill from the sales person only takes 48hrs3/Months in five engineer visits same **bleep**e!! different day you need a new line. It needs to be mapped here is your second modem and your ...

Slow upload speed on 900/110 package.

My FTTP got installed today and my download speed hits 920mbps but it looks like the upload speed is capped at 50. All the tests I ran come back the same. I was hoping to get the full speed so I can upload to work servers. Is there any setting I can ...

matty114 by Investigator
  • 568 Views
  • 5 replies
  • 0 Helpful