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Starting out

Chalky_Towers
Visitor

‎07-06-2024 03:03 PM

Hi,

Received my router and TV box today and engineers booked for next week to connect fiber cable to the house.

Is it better to try and set up in advance via current connections or to leave it till the engineer is here?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎07-06-2024 03:14 PM

There's no reason not to set up on your current connection. That way you can get ready with any preferred settings you might want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Saab1
Explorer

‎18-09-2024 04:18 AM

Hi I Received my router and TV box  and I want to book engineers ASAP to connect fiber cable to the house. Before my existing internet finish 

thank Sahab Virk 

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Saab1

‎18-09-2024 08:34 AM

@Saab1 You would have been given an Installation/activation date when you ordered. If it was you who had to cancel your existing internet then if no overlap you just have to hope that it all goes smooth. This is a public forum and you are not addressing anyone from EE with account access, you could call but it will be highly unlikely that anything will change.

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