Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I seem to be having a couple problems with my upgrade which are:I have just had an email from EE telling me they are sorry for cancelling my broadband but I didn’t, I upgraded so what gives?Also, I am not a fan of own brand routers as I don’t feeling...
Still not sorted my account, after leaving bt, tried to upgrade me again, lost part of my mobile extras roaming. Promised email to confirm bt account closed not happened be going on since April, need some to get in touch so I can complain to the dire...
Good morning,In January I was send a router for a broadband connection, but unfortunately with the engineers we didn't find appropriate place to install the router and put the cables. For that reason I canceled my contract and I received a bag with r...
I've had a door salesman offer me a contract today (10th June) and the installation date is set to 3rd july.I've checked with virgin about cancelation fees for the switch ect. And what they have upgrade wise and i have decided to keep my virgin accou...
EE certainly don't make it easy to find contract details, specifically the end date.Where do I find it on 'My EE'?
Just got EE text to login to view my bill but can't as app will not let me link my account to app so how the hell can pay it or ever check my details
Hi I have recently moved from BT FFTP service to similar EE service using the smart hub plus. This is up and running.I had 3 BT digital phones registered with the BT smart hub. They now say, not surprisingly, no link to hub.Can I register these phone...
The phone cable coming from the pole across the road is hanging so low that tall vehicles hit it.I was away for the weekend and seen it was hanging very low across the road when I returned.Does anyone know if it is EE or BT I contact to get this reso...
Hi, I recently paid my final bill of my WiFi contract and I can't phone up to say that I'm going to another provider. What can I do about informing them so I don't get charged beyond this month?
