Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was on BT for broadband, landline and TV, but with EE for mobile. When I got a new phone from EE last week, I was moved over to EE for everything. The guy in the shop said I would get a new EE hub, WiFi disks and EE TV box. But I have only been sen...
hi there, i’ve had a ee wi-fi hub for about 4 years now and it’s been good but we were told by we that it has all over coverage and it works everywhere but one room in my house so i’m just wondering if you could send out a wi-fi booster free of charg...
Hi everyone. Im having issues with my broadband. I have the Smart hub 2 with Hybrid connect. Im trying to run a Video Game server, Ive opened all the ports to make sure under UDP/TCP to my laptop And opened up the Ports on the firewall on my laptop. ...
I have just been notified that my BT Cloud service is ending in October. Is their an equivalent EE cloud service and how do you get it?
I have been trying to log into my ee acct online for 3 days and it just keeps coming up blocked ! I was trying to find out about switching to ee broadband from BT but whenever I try I get sorry system error try again , getting really fed up as beginn...
Hi, we had full fibre installed a number of weeks ago and now have just realised that our Ring doorbell won't connect and neither will our printer (need to use it asap). Wifi does not list our doorbell or printer since having the new router and have ...
Placed an order to migrate from BT Broadband and Mobile to EE last night. The online process failed so had to phone the contact centre to get things sorted out. The only email I have received is the contract summary, I don’t have anything confirmin...
Can anyone help - I am trying to change the Broadband Primary DNS address - EE Smart Router(?) Firmware Version r0.44.5-R-507364 - thoughts, ideas gratefully received
How do I go about letting ee know I’m leaving at the end of my contract?
Hi allI've searched the forum and can't find this particular request or issue. I have a EE WiFi Disc with product code WE410443- OL and an EE Smart Hub SH20A and have not had success setting it up.I've tried the EE App which tried to connect via wire...
