Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43906 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84797 Views
  • 11 replies
  • 12 Helpful

Gfast, EE, Disconnects from the WAN Side

Posted in the open: @Trillian796 wrote: This is going to sound crazy. But if you forget the 2.4G wifi network (and keep the 5G SSID), especially if you have an IPhone SE(2020) then the disconnects reduce dramatically. sorry for the PM spam but ...

XRaySpeX by EE Community Star
  • 524 Views
  • 4 replies
  • 0 Helpful

White router

Hi, the other day I got the advertisement to upgrade my broadband with the new white router, I asked by phone to upgrade my fiber and get the new white router. the girl I spoke to told me there was no problem, it was free and I would receive it in 3 ...

EE Full Fibre - A Few Questions

Hi, So I have just given Virgin notice on all of my services after 4 years, as they couldn't meet my price expectations.I have EE mobiles and so the discount and extra data available on EE are tempting. I've seen on here that you can use your own rou...

daveuns by Investigator
  • 1030 Views
  • 6 replies
  • 4 Helpful

Slow broadband

My full fibre 100 broadband is really variable on speed, often too slow to usefully stream tv. Also I’m having major problems with TEAMS meetings almost all the time where the connection is really stuttery, much worse than my previous Sky 50MB connec...

AMB76 by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

Broadband set up

Hello, i am a new customer for broadband.Just received the router, as i have BT socket into flat i have installed the router myself. I called you guys as I have an engineer scheduled for 17th, and since I installed it I was wondering if i was able to...

Ovidiu92 by Visitor
  • 314 Views
  • 3 replies
  • 0 Helpful

Daily jitter spikes between 7pm and 10pm ish

Every evening between around 7 and 10 the jitter on my broadband spikes from normal levels to maximums of 3550 ms and anywhere between, not constantly staying at any high figure, but spiking up and then back down constantly, making playing online gam...