Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44427 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86115 Views
  • 11 replies
  • 12 Helpful

Resolved! what are EE Outgoing SMTP server settings

What are the SMPT outgoing server settings required to send an email via windows outlook, I am using an EE sim card unlimited data in a TP-LINK Router to create a Wi-Fi in a rural location but cant seem to send emails via my email provider which is l...

morgan48 by Investigator
  • 3370 Views
  • 8 replies
  • 3 Helpful

Broadband account

How do I login to my broadband account? I ended my ee mobile contract a few months ago (switched to sim only with another provider), when I login to "my ee", it's showing everything as closed, I can't find the broadband account. We are still getting ...

Broadband Renewal

Tried looking for info on renewing my broadband account but site says “Something went wrong, it’s our fault”  “Call us.” Now it looks like something has been placed in a basket, which I cannot access due to the above message appearing. Don’t want to ...

Reporting fault has cleared

I reported a FTTP broadband fault which has now cleared. How do I report that it is no longer a problem? The online and automated phone systems don’t seem to have an option for this 

Moving house

I am moving house and wanted to set up a broadband package in advance of my move in date so that the broadband was available on or shortly after my move in date. When I go to purchase a package online EE asks me when I moved into the property (past t...

IB13 by Visitor
  • 857 Views
  • 3 replies
  • 2 Helpful