Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1650 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 47030 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91728 Views
  • 11 replies
  • 12 Helpful

Voice Mail Issues

I have been in contact with EE for several weeks stating I have no Voicemail on my home phone, If  I dial 1571 I recieve the message " you dont currently have voicemail etc.I have recieved many emails from EE stating that they are looking into the pr...

Meibion1 by Valued Contributor
  • 356 Views
  • 0 replies
  • 0 Helpful

Shafted by BT

Well I am 77 and can do without all this. Was moved to EE for all when I tried to renew my mobile phones.  No mention of the fact I loose Virus Protection on all my devices and Discovery+ and BT Cloud.The change over is a nightmare and am just starti...

Notts1947 by Investigator
  • 1358 Views
  • 1 replies
  • 0 Helpful

Recently upgraded Internet to 1000gb

Had my broadband about 4 months now apparently superfast broadband 1000gbLiterally wish I stayed with just bt as my 65mb Internet downloaded 10x quicker I'm trying to download a game witch should take maximum 20 minutes the timer is now at 8hours and...

Joe7471 by Explorer
  • 559 Views
  • 4 replies
  • 0 Helpful

BT to EE Total joke

I had been a BT customer for quite sometime for Mobile, Broadband and Landline. Early November in the course of a conversation with a BT agent I was encouraged to switch to a Super Fast EE broadband. This was booked foe Dec 10th. a week or so before ...

Resolved! not being charged for broadband

hi theremoved to EE from BTmobile bill taken okbroadband not takentried calling 150 but when I get to acount section line goes quietHow can I get this sorted

hamplad by Investigator
  • 850 Views
  • 5 replies
  • 0 Helpful