Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43706 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84246 Views
  • 11 replies
  • 12 Helpful

Turning off power to smart hub at night

I can't believe nobody has asked this before - I have always turned off my router at night believing this would prevent anyone accessing any of my devices fraudulently (though they are also turned off).   Now I have a Smart Hub and have been turning ...

GillL70 by Investigator
  • 3718 Views
  • 4 replies
  • 3 Helpful

Resolved! Smart WiFi Add On Mis-selling!

I would like a sensible answer to the question I have asked numerous people at EE customer services this evening. Back story: I have an EE “smart router” with 3 connected Wi-Fi mesh discs. I was supplied with the discs (FOC) by EE  a few weeks after ...

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43706 Views
  • 2 replies
  • 10 Helpful