Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Since switching our landline from BT to EE we no longer have an Answerphone. When we dial. 1571 we receive a message saying we don’t have that facility; though there is an option to set it up. We follow the various prompts and it says it will be set...
Hi - Can anyone tell me how you get to the Hame Mode, Work Mode and time out mode as advertised by EE?I can't find them on the app or in the router settings. I did download a different EE app but when you scan the QR code it just fails and says error...
Hello, I have been a customer for two months and I was supposed to pay 29.99 for the Internet and I pay 36.99, this is not what I agreed on.
Hi,I’ve switched over to EE Full Fibre (FTTP) broadband and telephone. I’m currently using my old telephone; it’s connected into the back of the EE SmartHub Plus, for VoIP/Digital Voice.I want to upgrade to a new telephone, and I was looking at the B...
I agree. Setting custom DNS servers is important for me for security and parental controls. This is not possible with the EE Smart Hub SH31-B (arguably anti-competitive too?).Also, I have been unable to use the WAN Ethernet port, which I need to use ...
hello.I reported a fault when my broadband froze and my router light went white (smart hub plus) for a few hours((7 days ago)) it's now back on, however the EE APP says There is still a fault ongoing on the smart hub plus section and also my WiFi en...
I was a happy existing BT Broadband 900mbs fibre customer. I received an offer from EE to switch to EE broadband, with the following benefits that interested me:Wifi 6 routerUnlimited data usage on my mobile1600mbs speed£4 a month lessHaving happily ...
Hello!I gave a broadband order almost 2 months ago. The engineer came on service activation date and closed my order with "success". But I didn't have internet connection on the activation date and next days also. So, I gave a call for fault. They sa...
I phoned to discuss closing my broadband account but got cut off half way. They now sent me a message saying it will be closed today. There is no way to contact them to tell them not to close it yet. Not until tomorrow morning
My BT contract ran out in June and I wasn't offered a new BT contract, just EE. I now have an EE Smart Hub SH31B and 3 x SW30A MESH repeaters. This single-storey house is T-shaped with the Hub at one end of the crossbar, repeaters 'A' then 'B' along...
