Restart router remotely

ShadowCreek
Investigator
Investigator

Would anyone be able to confirm please if it’s possible to remotely restart a router via the EE app on EE broadband?

I am still on BT and this is a feature I greatly value in the BT app when I’m away from home.  On the assumption that I get moved over to EE at the next contract renewal, I wanted to check ahead of time that I won’t lose this feature.

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

It's not possible.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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7 REPLIES 7
JimM11
Brilliant Contributor
Brilliant Contributor

@ShadowCreek Why would you want to restart remotely?

XRaySpeX
EE Community Star
EE Community Star

It's not possible.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

It’s a life saver for clearing connection issues for home security and digital voice for example when away from home.  Also a great feature to clear issues for elderly parents, saving hours of drive time and fuel in having to visit to resolve issues.  

Thank you.  That would certainly make me reluctant to move over.  

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

I was surprised you can do it with BT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

You can do it two ways with BT (that I know of).  Either through the app, or by using the SMS Help bot which after the initial Help command will then give you an option to text back the word REFRESH and that will trigger a restart.  

Both very useful.  

JimM11
Brilliant Contributor
Brilliant Contributor

@ShadowCreek The EE app had started to do remote control over mobile network, but i have now left EE and no longer have app specific that can be seen, and cannot swear that you could/could not do a remote restart, think you could local connection hit restart via the app. You need to have someone with a working system test for you. Hopefully the post is seen and you get a reply. 

New EE certainly has the HELP and REFRESH to the 66033.