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moving home whilst in contract

helenpaaris26
Visitor

‎09-10-2025 11:37 PM

I am moving home and contacted EE today to discuss moving my broadband.  They have informed me that the MBPS is going to be under half of what i currently get. Currently getting 112MBPS  and the say I will get 36MBPS and for the same price. 

I have found a company that can provide  360 MBPS for the same price.  and really want to go with that 

my question is, is there any way I can get out of the contract as they can't offer the service I am paying for or am i going to be stuck paying for a service that won't meet the needs of my household?

 

 

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2 REPLIES 2
JimM11
Community Hero
Community Hero

‎09-10-2025 11:45 PM

@helenpaaris26 Yes you can get out off your contract, just pay the early exit fee penalty that EE will apply! And you are way wrong about the service!

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XRaySpeX
EE Community Star
EE Community Star

‎10-10-2025 12:12 AM

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your phone new addy? Post the whole table and the line above it, blanking out your addy. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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