Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44263 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85747 Views
  • 11 replies
  • 12 Helpful

EE incompetence

I was with Plusnet owned by BT previously virgin many loss of service so no internet Plusnet no problem but BT shut down Plusnet mobile then BT sports so moved to BT to be fair more expensive but no problems then BT shut down/sold BT sports and remov...

Broadband

Trying to get an update on my order from a human being is like trying to pull teeth!!Going to be cancelling this order if someone doesn't respond by Monday 

Moving into house already on EE

Hello, I am moving into a house in IV44 area which already has EE Broadband. We are happy to take over the existing 'line' but we are finding it difficult to talk to EE. Recent phone call to EE said 20 min wait. Just to make things worse we live in F...

allen61 by Investigator
  • 544 Views
  • 4 replies
  • 6 Helpful

Broadband bill

I am trying to view my broadband bill on the EE app, but keep being told that the account number is invalid even though I have checked it very carefully and put in the correct letters and numbers. 

richjm612 by Investigator
  • 390 Views
  • 5 replies
  • 0 Helpful

Resolved! Safe search

how do I disable Safe Search from my Broadband, I've tried all the workarounds and they work for 5 mins and then reset to strict.and when I go to content lock, that's blocked until I login, which is ok,  and when I do login, it shows there's no restr...

robh661 by Established Contributor
  • 998 Views
  • 5 replies
  • 4 Helpful

Ending a contract

My 24-month contract for broadband ends on 4 October. I decided to leave EE and not renew the contract after it ended. Do I need to call them to cancel auto-renewal? Or, do they automatically end the contract as they know I'm not moving the broadband...

Landline

Hello,when I make a call from UK to another country(europe) I hear just:"service cannot be connected"I have this service in my subscription and I pay the bills but since yesterday I got such a surprise does anyone know this problem?thanks

jarekz by Explorer
  • 339 Views
  • 4 replies
  • 1 Helpful