Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am new to this community and I don't know if this is the correct way to leave feedback. I want to register my thanks to a lady called Kelly in the Newcastle call centre. She was very helpful and productive when our broadband stopped working. After ...
I took out a mobile broadband hub as ee told me it had good coverage in my area. When it arrived it didn’t work at all and was orange light. The guy on the phone said they had put a wrong mobile number and sent me another one in the post. This one ba...
Have had no broadband since Wednesday now see that this is ongoing until the 8 August. No security doorbell working !!
My hub is not connecting to the internet. EE are saying there is a power issue to my hub yet the light is on, how can that be?
my broadband went down this morning before work, initially thought nothing of it went to work, returned home this evening still down...phoned the helpline, cust advisor stated known fault with the router i was issued, been alright for a good 6 months...
I upgraded to Fibre a while back and i'm only getting about 20-30 mb/s so i'm not sure if its just slow here but i don't know if anyone upgraded the cables i think im still running off the old phone lines i'm not really sure what going on just trying...
My 90 year old mum is moving home next week and I have been trying to speak to a human but keep getting told to wait for the Rapis2.ee.co.uk to open but it just takes me back to 150. My mum moves house in 5 days time, anyone know of a number other th...
Hello allDoes anyone know the IP Addresses for the EE Primary, and Secondary, DNS Servers?Thanks in advanceKevin
We have inherited an old PC with built-in WiFi but it's only 802.11n and can't see the SH+'s network / SSID.I've read that the SH+ should have an option to revert from WiFi 6 to WiFi 5, but this option is not visible. Apparently it was removed in the...
I recently changed my BT router for an EE router. With my BT router, I had a 'repeater' disc linked to the router in order to extend my WiFi home coverage. My current BT disc does not appear to link with my EE router, is there a solution to this?. My...
