Connecting smart WiFi to octopus home mini

[JonP73]

hello! I am trying to connect my Octopus home mini device to me smart WiFi but it won’t connect. It needs to have 2.4ghz not 5ghz, how do i check/change my smart WiFi hub?

thankyou 

[JimM11]

@JonP73 What version of EE Router do you have? See the link to the current ones say which is yours!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

[JonP73]

It’s the smart WiFi hub plus. I can’t find anywhere on the site or app about checking the ghz setup. Thanks!

[XRaySpeX · Accepted solution]

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your device to that.

[JonP73]

Is that on the site or in the app?

[XRaySpeX]

Neither, on the router. Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

[JonP73]

I have done this very easily so thank you but once i input my admin password it tries to log in but nothing happens (2 green balls moving in a circle) so either it’s not working at the mo or my internet is poor

[Ewan15]

@JonP73  I found I had to set up compatible WIFI restricted to 2.4 GHz and WPA2-Personal. 

In addition if you have had too many attempts at getting connected the Mini hub will need resetting by Octopus.

A phone call to Octopus support gets this done.

Following this my Mini Hub connected and has stayed connected ever since

[JonP73]

Thanks Ewan, i think i’ll i just call Octopus and get them to help as you say. 🙂