Broadband upgrade - am I tied in?

Daviesn8 · ‎01-11-2025

Hi guys. I’m out of contract on EE broadband- about to move home. Not sure who we will opt for in future. But being “upgraded” to fibre broadband with digital land line. Does this tie me in to a new deal/ contract or can we move and potentially terminate without penalty?

Ali_A · ‎02-11-2025

Hi @Daviesn8

As @Matt_124 mentioned, signing up to a new deal/upgrade will tie you into a new contract.

However If you do upgrade to a new fibre/digital, subject to the services being available at your new address, you may be able to complete a like-for-like home move continuing the contract at your new location.

Have a look at Moving home with EE Broadband and home phone for more information about moving home.

Ali

View solution in original post

XRaySpeX · ‎01-11-2025

An EE Home Move whilst free in itself starts you into a new 2 year contract.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Daviesn8 · ‎02-11-2025

Just checking. Im out of contract. With EE upgrading us to a new fibre/digital deal. . Will this put us back in to contract or not?

I dont want to be in contract due to moving.

Thanks!

Matt_124 · ‎02-11-2025

If you are changing package/price then yes this would involve a new minimum term.

Ali_A · ‎02-11-2025

Hi @Daviesn8

As @Matt_124 mentioned, signing up to a new deal/upgrade will tie you into a new contract.

However If you do upgrade to a new fibre/digital, subject to the services being available at your new address, you may be able to complete a like-for-like home move continuing the contract at your new location.

Have a look at Moving home with EE Broadband and home phone for more information about moving home.

Ali