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Flashing orange broadband not working

Ashtreecurler
Visitor

‎01-11-2025 11:32 AM

We had our hall decorated this week and at some stage our WiFi router has been only flashing orange. 

Have done hard reset... turned off and on... spoke to EE guide who said line into house looks fine so need an engineer out. 

Have a 11 year old dying to watch international rugby match tonight though! Any other tricks worth trying? Is it worth buying a new dsl cable? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-11-2025 11:40 AM

Flashing Orange would indicate your router is not connected to BB. Your decorations must have disturbed or broken the DSL cable between the phone socket & the router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎01-11-2025 12:18 PM

@Ashtreecurler Link may help you below, but there are Hub, Cable to and from the phone socket, and cable away from the phone socket to OR connection! Hard to say what type off connection that you have!

https://ee.co.uk/help/broadband/fix-problem/what-the-lights-on-your-ee-smart-hub-mean