Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all I was wondering if you could help,I'm anxious using a phone to call so any loop here to avoid it would be absolutely fantastic, I was wondering if BT would automatically know if I made the move to upgrade from them as EE and BT are one thing? ...
I have been with EE broadband and tv for 3 months on the 4th Jan. I was with Virgin Media for the previous 20 years and thought their customer service was poor, but somebody at EE obviously wanted to make an impression and has managed to easily surpa...
Hi everyone,I've been trying to help my (vulnerable) elderly neighbours with their switch to full fibre which coincides with a switch to EE.It's starting to cause some confusion. First of all, they were told they could keep their existing BT equipmen...
Hello,I just signed up for EE FFTP 500. I looked at the contract and it has a stated SLA ( Service Level Agreement ) on upload of 10 MBPS. This SLA metric seems extremely poor to me, considering I can get 11.54 mbps on my 5G on a bad day.So my quest...
How do I get a new hub, I need one with a broadband socket
Hi iv just moved from BT broadband to EE and was told I do not have to send my kit back as I haven’t been sent a new box. But I keep getting emails and texts and a bag posted to return my kit!!!!! If I return my kit I won’t have any broadband. Please...
I moved from BT to EE and am still being charged for BT and EE at the same time if phoned and the chap advised me to cancel my direct debit with BT but that doesn’t solve the problem of me paying for to broadbands what should I do now
Here is perhaps an interesting observation. There are many reports that the EE SH+ names devices in its network with queer names & it is said that they can only be changed to sensible ones by using the EE app & cannot be changed by the router's GUI i...
Hi there.Ive been having an issue where anything connecting to the router with ethernet can take up to a minute to get connected.Ive tried resetting the router and updating devices but it doesnt help.It seems to be some bug in the router as ive never...
