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Router not connecting

Ian_17_Coleford
Visitor

‎05-09-2025 10:53 AM

My newly delivered router is still flashing orange after 90 mins.

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2025 12:17 PM

Sounds like your BB is down. Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎05-09-2025 01:39 PM

@Ian_17_Coleford  When you say newly delivered router is that because it’s a replacement router an upgrade or are you joining EE for broadband?  If you’re joining EE for broadband when is your go live date ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.