Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI have just joined EE broadband from BT. I have a landline and have paid for Unlimited Minutes & International. I have looked on the “EE phone USA from broadband” and it states that calls to USA landlines are included but it has double asterisk aga...
Hi, I can see a Device with an IP address of 192.168.xxx.12 and a Device name of LinkTap on the Hub Manager (W11 PC); but can not find this device when viewing All Devices in the EE App (Android 15).Has anyone else had such an experience?I do wish E...
I recently moved from BT (with them many many years), EE plan Essentials Full Fibre Gigabit. I am using the EE Smart Plus Hub and 3 Smart Wifi plus boosters. Speed into the house is around 900mbps and upload 100mbps.Everything is great apart from wh...
Just joined EE for Broadband and have to return old BT equipment. Any pictures of a wi-fi disc and hybrid connect please? I have multiple bits of broadband kit in the house and can't see anything to help me identify what these 2 products are. Thank y...
I had BT for 8 years, Plusnet before them, & I've just migrated to the EE branded-hub. To quickly & easily disconnect the hub, in order to change the IP address, there was an option in http://192.168.1.254/ (like in the plusnet screenshot.) All on o...
I don’t exist yet when I stopped DD they email to pay, Irving up they say no account exists rang 6 times
I set up my EE app to pair with my Bt hub 2 yesterday and it was working fine. Now all I get is a spinning circle on my screen. I am using a IPhone XR / iso 18.5
Hi - just got upgraded to a Smart Hub.After a bit of work, got the Alexa's, smart bulbs and Gosund plugs to work, but cannot get the Teckin or HBN smart plugs to work.Tried the tips in other chats - turn of 5GHz, turn of WPS, set the 2.4 GHz channel ...
After having 2x engineers call out today, after 3.30pm is. to check the router, stating there is no fault after the app found a fault 2days ago , they supported me to change the router password on my device ,and logged into EE with new password on t...
