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Re fibre broad band connect ee

Helenmuldrew
Visitor

‎11-10-2025 09:39 AM

Hi i got new fibre trying to connect ee accout app it asking for account number which i dont seem to have  or phone which i have tried  i entered what used to be landline number and also my mobile

nothing seem to work help

0 Helpful
2 REPLIES 2
JimM11
Community Hero
Community Hero

‎11-10-2025 09:46 AM

@Helenmuldrew Just call EE CS and have them walk you through it all especially when you cannot find your account number from any e-mails of bills if not already got! EE normally send you the YOU have seven day's to verify your EE ID, e-mail but if you don't have that then let them help and sort it all out.

 Contact Us | Help & Support | EE

 

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XRaySpeX
EE Community Star
EE Community Star

‎11-10-2025 09:48 AM

Your a/c no. will be in your Welcome email. If you haven't kept that you will need to call EE to find out.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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