Obtaining EE BB id and connection pwd for use with own router

[Demonix]

Hi,

I am about to return to the EE fold and my full fibre broadband switches over tomorrow.

Now the cheap and cheerful Hub 7 is not sufficient for me so I have a higher spec 3rd party item that I wish to connect straight away.

To connect the alternative device I need the bb user id and pwd.

The hub 7 only comes with it's admin and wifi password card, this doesn't help me as I need the broadband connection password and associated credentials.

EE app is no use, the EE support line has an hour plus wait , how can I obtain the essential information I require to setup my equipment?

Any suggestions as I want to jump from current provider to EE and just change settings on my router to facilitate that without using the hub 7!

Thanks in advance

[JimM11]

@Demonix You just set as per the connection type from the help details below.

How Do I Use My Own Router for EE Home Broadband? | Broadband Help | EE

Do also suggest at sometime you follow and do the EE one, then box it back up.

Set up your EE Home Broadband hub | Broadband Help | EE

[Demonix]

Jim,

Thanks but I am already aware of the connection configuration for ppoe and 3rd party router, it's just my Connection credentials that are required and it's a nightmare trying to obtain them from EE!

Hub 7 is a "fallback" device box in the unlikely event my performance router has any issues or a door stop.

[XRaySpeX]

They are in that linked article:

---

Full fibre

• Username or login name - [email protected]
• Broadband password - BT or leave blank
• Authentication - CHAP
• DNS - auto or obtain from ISP

---

[JimM11]

@Demonix See what @XRaySpeX has posted, extracted from the linked help information.

[Demonix]

Generic account details and a blank password, that's not exactly secure ! I e.  [email protected] etc.

Ee used to use proper individual user ids and a connection password. Had assumed that would be the case now?

[JimM11]

@Demonix Not any more, you ONT is the block for connection so more than secure!

[Demonix]

Ah ok thanks 👍 that makes sense now.

[XRaySpeX]

They are not meant to be secure. They are just a placeholder. Checks are done against the incoming line itself.

You can still use the old creds of yourname.orange-domain@fs & chosen pwd.

[XRaySpeX]

@JimM11 : Not really the ONT. Consider that ADSL & FTTC would be using the same creds in the absence of ONTs.

Nice guess again but way off as usual.