Can't access the page on helpdesk on my ongoing issue

[arthurchappell]

Struggling to find the page I posted on my current Landline issues - how can I check for updates on it?  Only page listed is for an issue resolved last year - currently can't dial out or receive on my landline because a BT message tells me they are sorry I'm having problems making a call.  After endlessly following instructions to switch off modem, unplug phone etc, told to expect a call from an engineer before 12.30 am tomorrow but also that they'll resolve it midnight on Wednesday 15th October (expecting important call earlier that day). Given a reference to complain with but seeing no reference to the ongoing issue itself now - it's like it ceased to exist. Very distressing. 

[XRaySpeX]

Do you mean page on here? The EE Helpdesk doesn't provide pages for users to see.

If so, Look in your Profile from your avatar at top R of any Community page or at the top of any of your posts to see all your posts.

Is it EE Digital ee phone won't let me dial - electronic voice keeps apologizing that you are looking for?

[arthurchappell]

No, that was an older issue (last year). This is a whole new mess. My corded landline phone won't let me dial out or recieve calls. I just get an automated repeat loop message apologising because I seem to be having problems making calls. The message itself is the problem (or the most manifest symptom of it).  Promised it would be sorted in minutes, then in more minutes, then that it might take until Wednesday 15th October), and told to expect a phone call on Friday night from an engineer (which never happened, surprise surprise).  Trapped and lost without the phone. All trace of my discussion to deal with this has vanished so I can't see any progress reports or see any updates. 

[XRaySpeX]

Sorry, I'm not clear what page or discussion you are after & why, other than your previous posts here, this user discussion group should be aware of them. If this discussion was with EE CS then only they, not us, would know about them.

[arthurchappell]

Who are EE CS? Thought there was only EE. Getting more confused and distressed by the minute 

[XRaySpeX]

CS = Customer Support. That's who it sounds like you've been having discussions with, not us.