Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44497 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86275 Views
  • 11 replies
  • 12 Helpful

Billing

How do I find bills ? I've downloaded the app signed in and there is basically nothing here. I've just joined EE. 

Rd1952 by Visitor
  • 393 Views
  • 4 replies
  • 1 Helpful

Home move

So I tried to process a home move and my current service is available at the new address but EE can’t supply it and will only give me a full works package at nearly double the cost!a week later and over 3 hours on the phone I’m now told I can’t place...

AndyT306 by Contributor
  • 1162 Views
  • 24 replies
  • 0 Helpful

Resolved! Landline keypad response does not registe

Hi, using my landline with ee Digital Home Phone, keypad responses to automated services demands such as 'Press 1 for X, Press 2 for Y' etc do not register. As s a result many telephone services are not available to me. My phone is a bog standard Pan...

Id-y-ffid by Contributor
  • 1849 Views
  • 17 replies
  • 6 Helpful

Pay bills

Last month I had paid what I owed on my broadband ahead of time and I don't know if this affects the next bill, I would like to know if someone could help me

Asus RT-AX86U Pro | Not pushing Internet to devices

Hi there, so we recently came back to EE after finding out Sky doesn't allow 3rd party routersI setup the router with the settings provided by EE it says on the admin page for the ASUS that is is connected but there is no Internet on devices, it allo...

AquilaJT by Investigator
  • 1161 Views
  • 14 replies
  • 0 Helpful

EE SMART HUB PLUS

Hi, I've recently switched from BT FTTP to EE FULL FIBRE, The switch at first seemed to be alright but my ethernet connect the last few days has dropped from 930mbps down to 10mpbs, also my bt voice phones don't seem able to connect to the hub and ev...

Rickster7 by Investigator
  • 833 Views
  • 9 replies
  • 3 Helpful

Static home wifi

Hi, have recently ordered broadband with EE, not thinking about connecting in static home. I'm aware there are ways to connect here but not sure how, any help is appreciated.If I need a n extra peice of technology I would like to know asap as to orde...

Fthomato by Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful