Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I cannot figure this out. My son has a brand new gaming pc. When you switch it on, it consumes the wifi in the house. -We only get 35mbps top anyway, but it drops to 7-10 when the pc is on. Turn it off and we are back to our max speed.I have s...
I moved from BT to EE Broadband in early March 2024 when my BT contract ended. Unfortunately they had to move me to EE apparently and I’ve had issues with customer service ever since. I was unable to see my broadband bill as they couldn’t link my EE...
Hi Guys Still having a few issues with dropping of internet upstairs intermittently. Spoke to EE today and they have arranged an engineer to attend. I have been looking at possible options of WiFi enhancer with EE but unsure of this will help and wha...
Hi.Moved from BT to EE on 27th November. Noticed that Digital Voice is not providing Caller ID to either my original phones or those registered to the Smart Hub itself, so they come up as Withheld. A recent call from another landline came up on the ...
Hi please can someone help me. I have no phone and just using email for communications. I moved into a new property on the 24/6/24. I did miss an appointment with the engineer, as i was floating from two addresses I told them I hold my hands up I mis...
So I had my Openreach ONT replaced for a 2.5gb version Wednesday last week. Minus a blip Wednesday afternoon the speed tests had been 1.6gbps upwards until Saturday night. since then I've dropped to 160mbps to 230mbps from the network to the Superhub...
Yesterday I was called a customer's premisis, as they could not connect a new device to their newly installed smart hub. When I arrived they said that none of their devices could not find the SSID listed on the card at the back of the router. They sa...
Read more Hello All. I've been with EE many many years now but it seems my home hub is struggling to connect.So I rang the help line from a phone number on the website but the person on the other end so it shows there is only a BT line and home bro...
Hello there I have just had an SH31B hub installed and am looking for an extender upstairs. I have read posts saying that I need an SW30A extender but cannot see where I can buy one. Does EE sell them? EE also recommended a TP Link extender but I am...
Hi I to moved from Bt to EE what BIG MISTAKE that was adviced to move to full fibre EE so move broadband,tv,landline and mobile that was in January 2024 still trying to sort mobile out but now cancelled the TV and landline they just did not work on...
