Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45641 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88856 Views
  • 11 replies
  • 12 Helpful

Broadband Buy out

Spoke to someone on 31st december on the App live chat to upgrade my phone as contract was up, at the time he offered me a broadband deal and I mistakenly said my broadband was not up until April. as I had been advised by Virgin that it was not out f...

Tina215 by Contributor
  • 2598 Views
  • 2 replies
  • 2 Helpful

Unable to view my bill online

I recently moved broadband from BT to EE, and I am unable to view my bill online. I called two weeks ago and spoke to someone who told me I had to link the device to my account, but whenever I try, it says that it is linked to another account. I do n...

wq711 by Investigator
  • 421 Views
  • 3 replies
  • 0 Helpful

Not been notified of the activation date.

Hi. We've been transferred from BT to EE as part of our new contract. That was on December 18th. The new router and disc arrived on the 20th, I set up an EE ID etc. but since then nothing. I have tried connecting the router a couple of times but it i...

acb0256 by Explorer
  • 600 Views
  • 3 replies
  • 0 Helpful

Hub quality issues?

We will soon be on our third ee hub in a week. One we had for a while died, replacement died after 3 days, replacement expected today. Is there a general quality issue with hubs?

Magpie61 by Visitor
  • 262 Views
  • 1 replies
  • 1 Helpful

N11 engineer required

Tried to install superfast broadband, they couldn't as prob with sash. Now have no WiFi and ee said could take weeks to get  n11 engineer out to fix problem with sash. They could reconnect to old WiFi. Anyone help? 

Troy36 by Visitor
  • 362 Views
  • 2 replies
  • 0 Helpful

Resolved! Power outage

Does anyone know how you get your EE hub/broadband working after a power cut? I've switched it off/on, re-set it, took the wires out and put back in and it still won't work!! Is there any e-mail or online advisor I can contact to get my wi-fi working...