Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45879 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89314 Views
  • 11 replies
  • 12 Helpful

Broadband website still under maintenance?

Hi, whenever I try to get on to check my ee broadband account I keep getting told the site is under maintenance as can been seen with the below image. It has been like this for months, so it is definitely an issue. I simply want to check my bills, my...

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EE Smart Hub does not light up

Hi I received my EE Hub and today is the connection date. I unplug my old broadband providers router and plug in the EE Smart Hub as per instructions but nothing lights up. No lights on the front of the broadband modem. I try another plug socket, pre...

sebsebseb by Contributor
  • 2156 Views
  • 10 replies
  • 2 Helpful

Can I share "power"over WiFi with my partner?

Hi all.I have multiple phone nrs with EE. Due to work commitments not always I am in charge over broadband. Sometimes it is only solution to get things done by teenagers.I'd like/tried to share my password with my partner but app is telling me that a...

incorrect password

since this morning, my phone and my iPad can not connect to the wifi because it says incorrect password. but use exactly the same username and password my computer can connect. is there anyone who has the same problem? how can I fix it?

yanyiliu by Explorer
  • 837 Views
  • 13 replies
  • 3 Helpful

Resolved! missed payment

praleistas mokėjimas, ar kitą mėnesį galiu mokėti už 2 mėnesius ar nutrūks interneto paslauga?

Marius59 by Visitor
  • 366 Views
  • 3 replies
  • 3 Helpful

Network Outage

Hello I’ve been without internet for eleven days apparently due to an external problem on the exchange in East Sussex. Is anyone else having similar issues? The fix date keeps getting delayed. Can we have an update please