Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have had the smart hybrid connect for a few months now, not used it, not been able to use it, it just flashes green. Not been able to contact EE as the system thinks its a broadband issues and insists on checking the line and tells me everything is...
HelloI'm in the process of divorcing and moving out of current family home. Currently broadband and landline with Plusnet, in my name, but they won't transfer account ownership so looking at alternatives for ex as Plusnet don't offer phone anymore.If...
Hi,I'm moving into a new house next week at short notice and I'm looking for broadband options that are quick to set up (within a few days ideally) but I'm reading it typically takes weeks to sort out.The house already has a BT Master Socket 5C (pict...
Why is it so hard to get to talk to Customer Sevice, I managed to speak to them,and arrange for BT Open Reach to visit to sort out the problem of fluctuating signal, but then recieved an email saying that my issue was closed. Luckily I had already be...
I’m on EE broadband. I’ve just told them I’m moving home. They told me that this ‘triggers’ a new two year contract at more money than if I was a new customer (although how you trigger an idea is beyond me). Also, if I don’t take them with me to the ...
Got told to keep BT Smart Hub 2 when switched to EE at end of BT contract. No choice given. Bought EE Smart Hub SH32B from Ebay- new. But found as it is FFTP cannot connect to broadband. EE Help was useless. I wanted to get WIFI 6 as existing hub onl...
How can EE screw up the technology so badly that their service sucks? We had 1-2 cut outs in 5 years with BT and it was normally around 3 in the morning which we put down to scheduled restarts. Now we are cutting out at least once a day and it is bec...
Can anyone tell me if the new Smart Hub Plus router which has been released not long ago has the ability to split wifi bands?
Hi, I had EE's Full Fibre 900MBs package installed on the 14th, the speeds over WiFi are brilliant on devices with WiFi 6, but poor over CAT8 ethernet.On my iPhone 13 I'm getting the below:On my laptop (gigabit NIC) plugged directly into the router I...
