Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45644 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88868 Views
  • 11 replies
  • 12 Helpful

Wifi on new hub pro

Hi,Have been using the new wifi 7 router and wifi hub pro now for a month or so, not sure if I'm doing something wrong, followed the procedure in the box, router works fine and hits speeds as my contract. My issue is the wifi , barely scraping 50mbps...

Mally19 by Investigator
  • 1126 Views
  • 20 replies
  • 10 Helpful

IPv6 "Pinholes" in EE Smart Hub

On our EE Smart Hub, firmware version v0.09.01.09281-EE, there seems to be an IPv6 firewall I cannot turn off.When trying to add pinholes, only one IPv6 pinhole appears possible.IPv6, if wanted, is supposed to be universally addressable, isn't it? It...

Resolved! analogue to digital switch

is there any information yet about what areas will be switching when?  I keep getting called by someone who says that I need to switch and they need info about my account so they can give me a discount.  Sounds like a scam to me but they do sound con...

Existing customer, will ee exchange my hub for wifi 6

i have the white smart hub, had this for a few years, i upgraded to full fibre last year,  But i have read my router is only wifi 5, should ee be able to upgrade my router to the smart hub plus wifi 6 for free if i ask them, i also have 3 extender di...

nosscar by Contributor
  • 399 Views
  • 1 replies
  • 2 Helpful

Organise

Hi. Hoping to make our hallway corner more presentable. We have EE Router, Hive Hub, Openreach modem & TP Link plug too.Losing a plug or two would be ideal. I'm thinking I can usb power the Hive hub from router.  Maybe the modem can go in a tidy box ...

PJA09 by Visitor
  • 355 Views
  • 3 replies
  • 1 Helpful

Broadband Buy out

Spoke to someone on 31st december on the App live chat to upgrade my phone as contract was up, at the time he offered me a broadband deal and I mistakenly said my broadband was not up until April. as I had been advised by Virgin that it was not out f...

Tina215 by Contributor
  • 2612 Views
  • 2 replies
  • 2 Helpful

Unable to view my bill online

I recently moved broadband from BT to EE, and I am unable to view my bill online. I called two weeks ago and spoke to someone who told me I had to link the device to my account, but whenever I try, it says that it is linked to another account. I do n...

wq711 by Investigator
  • 422 Views
  • 3 replies
  • 0 Helpful