Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My equipment was supposed to arrive today however I've had no update on tracking or disptach.Having spoke to CS - they were unsure - they just said the order was "pending" even though I had the confirmation emails and engineer appointment confirmatio...
unable to log into EE as a new user. Does not recognise my landline number or billing number
I am currently a BT Halo customer and BT have been constantly nagging me to switch to EE so I decided to have a look.What confuses me greatly is the deal EE offers me when I try to switch is more expensive and slower than a deal they would offer me i...
Hi, So really need some help please. The system is a Dahua NVR with 3 cameras installed, and for the last 4 years on sky broadband and it all worked properly. The NVR is hardwired via ethernet directly to the router.Since changing to EE home broadb...
I cannot manage broadband via the EE App. Just get a spinning wheel. Have tried resetting hub: reinstalling app. Also does not work via the web interface where I get the error “This service isn’t working right now”. If I recall correctly it worked f...
Hi,I've been trying to connect to Wi-Fi Controls via the EE app but with no luck - I just keep seeing the three loading dots. Anyone else coming across this problem? Thank you.
I have been on the 1.6 service since it came out but never had the speed they produced a box that can’t even go to that speed to the ont to the modem you will get 1.6 but to the computer only 1 gig as the one they provide is point less for the the 1....
I have had no issues with trying to connect to certain websites for a long time, but suddenly overnight access to certain websites has suddenly vanished. The websites time out rather than connecting, and everything leads to this being an ISP problem ...
When I spoke to BT about the slowness (sub guarantee) of my broadband, the 'guide' suggested I upgrade to a new contract with EE. With an upgrade to 1GB internet and a first three months reduction on a 24m contract. So I did.It's been a nightmare sin...
Hi - We were moved over to EE from BT as they are closing down their broadband service. After a few teething problems CCTV, Older devices and service kept dropping out things have settled down.We have had new fibre in our road and being moved over i...
