Do EE email when sending your router/hub out?

[bigrob]

Hi all

Should be a quick one to answer I imagine.

My order says I should get my kit on Sat. Do EE email with the carrier, and tracking details, or maybe do you get a notification from DPD (or similar)? 

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Thank you.

[bigrob · Accepted solution]

Haha - I literally got an email and text message about a minute after posting this.

 

[XRaySpeX]

I got an email or 2 from EE & numerous emails from Royal Mail tracking its progress.

[bigrob]

Got the text & email, so just waiting on Royal Mail to deliver on Sat.

It annoys me that EE delay the shipping for it to arrive on Sat when I ordered last Fri, and the go live is in Monday.

Just send the stuff out so the customer has it which helps to avoid problems with weather, delivery companies, etc. 

[bigrob]

To be fair, the PO picked it up in the Midlands last night and despite it being 48-hour they delivered this afternoon - despite Storm Éowyn. 

Well done PO. 

[Leanne_T]

Hi there @bigrob 

Thanks for coming back to the community and letting us know the router has arrived. 

Let us know if you have any further questions 🙂

Leanne.