Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My area has just been upgraded to full fibre. At present, the deal offered by EE for Fibre 36 Essentials and Fibre 150 Essentials is £29.99/mth. However, as I moved from BT to EE, I have a discount on Fibre 36 of £5.Can I be upgraded to Fibre 150 at ...
I have my broadband through openreach/sky & an iphone 7. recently my phone has stopped connecting to the internet - I can get Wi-Fi and but no internet connection. I have rebooted everything several times & rest my phone's network settings but nothin...
I have an unlimited data plan at home. I want to know typically how much data I use. This is because I will be going abroad and will buy a temporary e-SIM for a week. I need to know my typical data usage so that I can make a good choice.I went to ...
I have to return an unused (......apart from powering up) replacement Smart Hub because it didn't solve the problem. Does it just go into the returns bag without comment?
So, my BT contract was about to expire so I called and got EE who I negotaited a new contract with. Within 24 hours the wi fi dropped continously and then I couldnt pair my hub with my EE app. As I am now an EE customer rather than BT, I was told I n...
Solid yellow light.We status checker doesn't work (page doesn't load)Texting the number can't locate my account. What a complete unprofessional organisation, cancelling tomorrow.
Switched from BT to EE on 05/08, checked that my download speed what at the level guaranteed (44.91Mbps) and all seemed ok for a day or two. Service started dropping out after a few days, went through the test procedure on the EE site and was informe...
Broadband router is flashing orange and no internet. What is wrong with this ?
I bought the 1.6gbps busiest home product, but I'm confused how they're able to deliver the advertised speed when BT wholesale says up to 1000mbps. Is this a normal occurrence?
BT Broadband and landline has changed over to EE do I need to set up a new direct debit? or is it done automatically
