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Nothing for loyalty

dags9475
Contributor
Contributor

‎23-01-2025 07:10 PM

Wow what ever happened to rewarding customers who are loyal. went to see about leaving EE and all they could offer me as a package was the same as a new customer even though I’ve been with EE for 17 years. So to stay they won’t give any discount just same price as a new customer. Looks like I might look into sky broadband 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎23-01-2025 07:13 PM

Since when has loyalty been rewarded?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Northerner
EE Community Star
EE Community Star

‎23-01-2025 07:18 PM

@dags9475 wrote:

Wow what ever happened to rewarding customers who are loyal. went to see about leaving EE and all they could offer me as a package was the same as a new customer even though I’ve been with EE for 17 years. So to stay they won’t give any discount just same price as a new customer. Looks like I might look into sky broadband 

Very vague, you may have paid £10 a month for that period. Its not about loyalty it is about economics and if you're not economic then that's it. If you were offered the same deal as a new user which is a good deal . 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Matt_124
EE Community Star
EE Community Star

‎23-01-2025 07:19 PM - edited ‎23-01-2025 07:19 PM

A lot of companies wouldn't even offer you that on renewal.

New customer deals are usually introductory and not offered to existing customers.

I don't know why you would think you're entitled to a price that is lower than what everyone else gets on what is essentially a utility. On mobile, i might get it, but Broadband has always been different.

Grass isn't always greener, which you may discover in 2 years when you go to renew with another provider...

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JimM11
Brilliant Contributor
Brilliant Contributor

‎23-01-2025 09:33 PM

@dags9475 EE called your bluff, so if you are unhappy with what was on offer, then you have to be prepared to do as you intended.

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bigrob
Established Contributor
Established Contributor

‎23-01-2025 10:56 PM

@dags9475 If I have this correct, you wanted a better deal than you are on as you have been a long time customer.

That is fair enough, looking to see if you can get a discount. However, EE are in the business of making money and it does not make sense for them to offer you a deal.

Otherwise they would then have some sort of scale so that everyone gets some sort of discount depending on how long they have been a customer.

At the end of the day it comes down to whether you are happy with the products/service for the price. If so, stay, if not leave.

For me with Sky, they couldn’t give me the Max router for much faster WiFi due to the Sky Q mesh system. 

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