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Landline

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Ropenta
Visitor

‎23-01-2025 08:03 PM

Hi, 

Just signed up for EE Broadband in my new flat because it said no landline needed.  However, after signing up I get a message from EE/BT saying openreach engineer will need to attend my property.  Why? I don't have a landline nor a landline/Openreach box.  Will they install one?  I'm confused why it doesn't need a landline to connect to EE yet they are coming out anyway.  Anyone been in a similar situation? 

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Mustrum
EE Community Star
EE Community Star

‎23-01-2025 08:47 PM

@Ropenta   all broadband services need a way for the signal into your property. No landline means you do not need to take a voice phone service, but yu do need a connection, this could be a new fibre or copper line.  Hence an Openrach engineer visit is needed to provide your service.

HTH

For more details EE have a handy Help Page to explain more about broadband. https://ee.co.uk/help/broadband/getting-started 

 

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JimM11
Brilliant Contributor
Brilliant Contributor

‎23-01-2025 08:33 PM

@Ropenta What EE service did you sign up for?

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Mustrum
EE Community Star
EE Community Star

‎23-01-2025 08:47 PM

@Ropenta   all broadband services need a way for the signal into your property. No landline means you do not need to take a voice phone service, but yu do need a connection, this could be a new fibre or copper line.  Hence an Openrach engineer visit is needed to provide your service.

HTH

For more details EE have a handy Help Page to explain more about broadband. https://ee.co.uk/help/broadband/getting-started