Highest prices of all providers

[ronyates168]

Have been a transferee from BT to EE/BT: - the initial deal for broadband, phone and full TV package was reasonable. Six months into the 24 month contract, the monthly price has sky-rocketed as well as the actual service deteriorating, (TV box constantly losing comms with the router, TV pixalating, internet falling off, plus more). Engineers have been out twice and have fixed the issue only for it to re-occur after a few days. Absolutely fed up with EE since this has only happened since BT's merger with them.

On a cost issue, Sky offered me exactly the same contract package: - broadband, phone, TV (with every channel under the sun, inc Netflix, Now etc) for £34.00 less per month. 

Tried to get out of the appalling EE contract to be told it would cost me £1,218 to leave. So am now stuck between a rock and a hard place in having to pay over the odds for a rubbish service or getting penalised to leave it. Will have to wait until September 2026 to leave - I can't wait!

[Chris_B]

@ronyates168  BT purchased EE in 2016 so not a recent acquisition as you seem to think,    Your not being penalised, if you wish to terminate you need to pay the remaining contract term that agreed to pay when you took out that contract.   

The contract is also subject to a yearly price increase.  It was as of being of April £3 for BB and £2 for TV.     But just to ask did you also take up an offer at a reduced rate for a short time frame ?  Ie 6 months at a reduced cost ?  

Any BB issues you need to report back to EE so it can be looked at.   

[garybs29 · Accepted solution]

"On a cost issue, Sky offered me exactly the same contract package: - broadband, phone, TV (with every channel under the sun, inc Netflix, Now etc) for £34.00 less per month. "

Highly, highly doubtful it's the same package. You're probably on a halo equivalent package & comparing a different package with Sky who won't be paying openreach for the same care level for example but yeah same package.....

[ronyates168]

I was only given 3 months at a reduced starting rate

[XRaySpeX]

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@garybs29 wrote:

Sky who won't be paying openreach for the same care level for example

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Eh? Sky or EE won't be paying OR for special favours. OR are required by OFCOM to to be unbiased & treat all its customers equally in the exercise of all its functions.

[garybs29]

@XRaySpeX you're the only one to mention special favours not me. Fact is openreach have different care levels which different providers pay for different levels of

[Chris_B]

@garybs29   No they don’t.    Fact is open reach have to treat all ISP exactly the same without a biased approach to one over another.    

And no one yet has pointed out the glaring mistake in the OP.       I’ll post it below. 

On a cost issue, Sky offered me exactly the same contract package: - broadband, phone, TV (with every channel under the sun, inc Netflix, Now etc) for £34.00 less per month. 

Now TV is sky.  It’s just broken down to entertainment, cinema and sports, So how on earth do Sky offer a subscription to Now TV.     🤦     

[XRaySpeX]

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@garybs29 wrote:

you're the only one to mention special favours not me. 

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No, it was you who did!

@garybs29 wrote:

Sky who won't be paying openreach for the same care level for example

implying that EE pays OR for special treatment i.e. "favours".