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No Internet Connection

Joseph87
Explorer

‎31-05-2025 04:34 PM

LOS light is solid red. I don't have a mobile phone, and it will not let me complete the network tests without supplying one. Wont let me book any sort of repair either. 

0 Helpful
3 REPLIES 3
JimM11
Brilliant Contributor
Brilliant Contributor

‎31-05-2025 04:44 PM

@Joseph87 With the LOS on red then there is nothing that can be done, the fibre from your home to the exchange is out, with no other method off communications then you just have to wait until fixed and hope it is more off an area wide issue, do you have a neighbour on FF feed with the same problem!

One off the reasons why NOT to have full fibre without another method....

Joseph87
Explorer
In response to JimM11

‎31-05-2025 04:48 PM

I just moved in. I *was* homeless. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎31-05-2025 05:19 PM - edited ‎31-05-2025 05:20 PM

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Damnation upon EE for insisting you need a mobile to use their BB 😞 !

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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