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Why does it take 6 days to fix broadband issues outside of my home

broadbandissues
Visitor

I cannot play online. Even YouTube and Discord lag like I'm on 1999 dialup. I went onto the site and it said there wasn't an issue until I made them run that online diagnostic and they were like "oh there is a problem". It'll be fixed by Friday they said. Now it's next Monday. Why do I pay money for something that doesn't work?

1 REPLY 1
JimM11
Brilliant Contributor
Brilliant Contributor

@broadbandissues As per the terms and conditions you agreed to pay!