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Community Activity
Xbox Game Pass code not received - Xbox Series S bundle
Hi, I purchased the Xbox Series S bundle (with EE game card and Xbox Game Pass) on 23rd March, I received my EE game card almost immediately by text but haven't heard anything else about the Xbox Game Pass. I spoke to customer services on the phone l...
Porting length
Hi all,I've just moved to EE and inserted my new SIM. Had all the usual texts come through but it also says they will transfer my new number by 6pm 06/05. This seems a long time. Is this just a generic date or could it really take that long?
I am having problem transferring my e-SIM to a new iPhone while abroad
Hi everyone,I recently transferred all my data from my iPhone 13 to a new iPhone 16. However, my eSIM (UK mobile number) didn’t transfer automatically, and I’m being prompted to contact my SIM provider.The issue is that I’m currently in Morocco and w...
Smart Wifi Pro + landline
I have reached the maximum 5 devices I can add to my EE fibre - 4 x digital landline handsets and 1 phone connected via the wifi adapter. However I also need to connect a burglar alarm - which works if I delete one of the above devices and use anothe...
EE Tech Support (150) asked me to enter my Card Details and CVC over the phone
Why did they do so? Is it safe and secure? They said it was for a credit check when I was changing my mobile plan. We are told to never share our CVC (3 digits in the back of our card) with anyone over the phone.
New application
Afternoon all,I’ve just applied for a phone contract with EE, new member. I’ve got a email confirmation to say the order has been placed for the phone, and they will begin work with this.The only issue that I had which I don’t know if this is a conce...
Existing VOIP setup with new EE connection
Just signed up with EE to migrate broadband AND my current PSTN number to EE broadband and voip from Plus Net.Have existing (obviously different) VOIP number with The Number People using my Gigaset N300 IP cordless phone system.Had to configure the N...
Unable to access a domain over broadband
It is possible to contact a network specialist at EE or BT to help resolve a problem. I am unable to access a particular domain and its services over my broadband connection. I am able to access the domain and its services over the EE mobile network...
Resolved! Roam further cuts off incoming calls every 5 minutes
I have an unlimited monthly plan and paid £25 for the roam further package so that I could receive calls while in the US. This should allow me to use my UK minutes in the US. However, when receiving incoming calls (from a number where I cannot return...
Wireless and corded phones for hard of hearing seniors
I look after my nan and grandads phone and broadband bill as I work from here on occasion. They have wireless phones that do work however they are so quite and they are both hard of hearing and now due to the digital voice requirement their larger ph...
