Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recently signed up for a TV and Broadband deal and was told on the phone that the first months bill would be free. However I am being billed from day 1. Any ideas how I raise / resolve this.
For the last 10 days, our broadband keeps dropping multiple times throughout the day. It can’t be reliably used for work calls or streaming tv. EE not responding to our conplaints via email - we were convinced to switch from BT. We’ve obviously rese...
I keep getting emails saying that I need to pay my bill, but when I log onto the EE app, it says payment cancelled or something like this or it says account cancelled
Can someone explain to me why there's still no upgrade option for existing customers to 1.6 Gbps broadband from 900mbps. I have been chasing this for almost a year now, spoken to many customer reps who told me a upgrade process should be in place by ...
Hi,I have a WiFi 6 Smart Hub at home.Is there a way I can limit the download and/or upload speeds for a device on the network?I have recently acquired a vehicle that I've connected to the network so it downloads updates overnight, but have noticed it...
I upgraded to EE fibre from a very old copper connection and EE hub on 16th January 2025. BT installed Fibre on 13th February. My smart hub is plugged in correctly but is just flashing orange - no internet connection. The app says ‘order pending’ and...
I recently moved my Mums broadband over to EE/BT, part of the move was going from an analogue to digital land line. where the line comes into the property it terminates into a double master socket in an upstairs bedroom. An open reach engineer has br...
After being told we needed to move from BT to EE we then experienced a traumatic couple op weeks when we were sent several items we did not need nor were expecting including a tablet. During discussions we discovered we would be paying £11 per month...
You could theoretically achieve the speeds of Fibre 300 which costs £37pm for £27pm without a speed cap. Hence the speed cap. Want faster? Then you have to pay over the odds or get tied into a lengthier FF contract.
Since Dec i have probably spent 2 working days on the phone to call in excess of 20 EE engineers. Having placed all of my eggs into the EE basket I have real concerns about your ability to support customers, especially the quality and accuracy of you...
