Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI have just ordered my 4G Backup Connectivity Device and whilst waiting for it I thought I would clear some things up.I do not use the EE SmartHub Plus WiFi but leave it turned off and use my own Deco Meshnet System - can the 4G Backup Deice connec...
It's blocking release-assets.githubusercontent.com and there's no way to say that's incorrect. on GitHub, when going to a repository and clicking releases and then downloading it, it takes you to release-assets.githubusercontent.com. But EE advanced ...
Hi everyone, I'm new to ee and have signed up to the 1.6 GB WiFi 7 package. Ideally I'd like an extra wifi pro extender in place before I go live on 23rd Dec. Can I get one for free or do I have to go through the rigmarole of waiting until it's insta...
I need to set a static IP address for a device on my network. I can log into the Hub 6 and set it to alway use at static address and set the address but it will not save the changes ? I have done this previously on this Hub with out issue ?
I've had parental controls setup through the app for years but now when I'm going to change them it says, "There's a problem loading your broadband and WiFi controls services. Try again later or get in touch if it's urgent." I can't amend the setting...
Thanks for the great help from deepan great communication and very polite. Helped me very quickly. Thank you.
So we currently have a Smart Hub Plus which is fine to be fair but as we've got a few WiFi 7 compatible devices in the household now I've decided that I'm going to buy a Smart Hub Pro on the grey market as such. I fully understand EE won't give me an...
Not happy with EE, we moved from Sky a month ago being promised a superior signal from the router, this was not the case and upstairs rooms are experiencing lag and drop outs, we contacted EE and the guy was very helpful and suggested we need an engi...
My broadband loses Internet connection about 5 times an hour. Sometimes for a few seconds, sometimes for about 5 minutes.When it works I get really good speeds.The problem occurs on devices connected via ethernet (PC and TV) and also phones and table...
Hi There, I have already returned all the kit I have received which is not in use. I only have one hub and its the one plugged in but not sure if you are sending another with the speed upgrade install that BT are currently in the process of doing? I ...
