Alexa won’t connect

[Franky116]

Good afternoon 

Set up my home job and connected mobile and tablets without any issue but can’t connect my laptop or Alexa ? 

tried the generation 4&2 versions but both say no internet found.

saw some posts about complicated things to try but any chance somebody could dumb it down to basic steps 

thank you for any help 

[Rach_H]

Hi @Franky116,

Welcome to the Community!

I'm sorry to hear about the trouble you're having connecting your Alexa, and I can understand your concern. Are you able to connect your Alexa to another network, such as if you hotspot your mobile device, or do you also have trouble with this?

Rach

[Franky116]

Hi Rach

Thanks for the reply but the Alexa are working fine on old device or via mobile network. I have also used my laptop at other locations so I know for 100% sure that’s it’s my home hub but I don’t know what settings it should be at.

hardly worth having a home hub if you can’t connect any devices to it.