Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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Recomendation: Router for Fttp

I'm looking for recomendation about router to use with FTTP.I'm thinking about Draytek as know this company, they are doing realy good products.I would like to have better control over network at home, current hub plus not allowing this.

maw2be by Investigator
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No Streaming or Connectivity to Tablets

No Streaming connection to my tvs (Netflix etc), no connection to 2 of my Tablets & no connection to my Kasa plugs. I have rebooted & updated apps etc to no avail.I'm unhappy....my partner after 2 weeks away working is not gonna be pleased. Also it's...

egaaronp by Visitor
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Resolved! Smart hub plus, wireless backhaul?

Hi,I've just migrated to EE from BT on a 1Gbps, full works plan.   I have just recieved my new smart hub plus and a smart wireless plus extender.   I know this supports WiFi 6 but I have no idea if it's a tri-band hub or not and uses a separate wirel...

Wraith1273 by Valued Contributor
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  • 4 replies
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Cancellation of broadband / telephone package

I recently placed an order for broadband and telephone but decided I no longer required it, as my speeds with BT are far faster than what EE is offering, and with having a full schedule with a variety of appointments mainly medical and unable to acco...

muckram by Visitor
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  • 2 replies
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Resolved! Compensation due

I ordered my broadband on the 12/12/2023. I have been with EE for a very long time! The engineer didn’t come out till the 10th of April. I had to unfortunately postpone my university course due to not being able to do my essays etc as had no internet...

Why is it taking so long to get a broadband/landline

Hello so the problem is that I made an order for broadband/landing (wifi) I am waiting from 9 of April and when I check the tracking order option it says that they will come on 13 of June I was just wondering if anyone else have been waiting for that...

Shshssh by Visitor
  • 1057 Views
  • 11 replies
  • 2 Helpful