Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello ! I just got EE smart hub and broadband a few weeks ago. Loving it and it’s really great. Can’t figure out how to connect it to the app though. I can’t link device as I don’t know my account number. I’ve searched my emails and texts but can’t ...
i'm getting moved from my old BT connection to EE (very confusing, but seems to be a thing).My current setup is an old BT Openreach modem, into an Asus RT-AC66U router.This is because I have a lot of IOT devices in my home, DHCP set up, internal VPN ...
Hello,I'm on EE's 500/73 full fibre package for a while now and wondered why my upload speed is capped at 65Mbps instead of the advertised 73Mbps? Any comments would be greatly appreciated.
Have just moved WiFi from BT to EE and was surprised that my kids mobile devices/laptops were auto connected to a ‘VelopSetup’ WiFi network. The new EE WiFi network still appears under our old BT network name when searching, but there is also now a ‘...
hi so atm I have got the iPhone all in contract and wondered if EE give you any discounts if I sign up to home broadband, I see that they can upgrade to unlimited data ( which I have) and a reduction if you take a mobile contract out but no mention o...
Since switching to the EE SmartHub router after being moved from BT, we've been suffering poor video calls for work on multiple devices.Our download and upload speeds are generally very good. Today is lower at 400mb download and 100mb upload but usua...
EE broadband in my experience is really poor always dropping out. Don't know how they get away the the big claims they make in the advertisements!
Just posting this for info.I have a wifi 6 extender upstairs with wifi 6 router downstairs. My speed to the house is 900. If I connect via wifi to the extender I get about 450, but if I connect a device to the extender using an ethernet cable I get ...
We were fitted a router which according to people that have seen it say that it is not something they have seen fitted before. It appears much too big for the job that it does and has become detached from the wall. The door at the bottom won't stay c...
Here was my experience yesterday :At 7:30 pm yesterday my relatively new broadband service with EE went faulty . The router went from intermittently flashing orange , then back to Green, then flashing orange , etc . The digital landline was also ob...
