Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI’ve switched from Sky to EE broadband due to the £300 switching offer. The switching team are asking for a pdf final bill from Sky but I don’t receive bills like that - I’ve sent them the email that Sky sent me with the Early termination charges a...
EE have issued an £85 charge to my account for not returning the router this was returned promptly using their label and packaging provided! after 2 months the receipt was chucked away as assumed it was all good! this was immediately sent back in the...
Hi All,The first step in adding a broadband into your EE app is to enter the EE Account Number - which I found in my initial contract with EE. On step number 2 I need to enter the Billing Account Number which I can't identify anywhere, and when I try...
Good morning, I am Mike,While speaking with EE mobile on Monday about contract pricing,I was convinced that I should move my broadband package, whichstarted while on the phone, after all the form filling etc., I was toldthat I didn't have to do anyth...
I have an issue with my WiFi. It is connected fine according to EE. Yet it won't let me onto my WiFi. Says I have to contact my broadband provider. ( yes my bills have been paid) has anyone else had this issue? How was it resolved?
Hello I recently moved from BT to EE. I had buffering on the TV so I checked online and followed the instructions. The EE website informed me that and l quote "Your home connection could be improvedSo I followed this up and spoke to a very helpful ma...
Question.How to move to SKY from EE as can not log into my account to end it.Don’t mind paying for this .But the nightmare would end.please don’t tell me to phone 150.As this is a road I have been down to sort my account out.
I recently switched to EE, when I connected I used my existing router details, name and password. Everything worked fine except my amazon devices. Seen as amazon couldn't help I reset router to factory settings, all amazon products worked for a short...
im not insaine!go to log in. asks me to set up pin etc. complete everything.then tells me there seems to be a problem!i cant get into the settings at all. HELP!!
