Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43987 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85035 Views
  • 11 replies
  • 12 Helpful

Broadband upgrade

I'm out of contract and the price I'm paying now is £38.99.I'm trying to change to a new plan, but the price is £37.00 for 74mbps. But for new customers it's £29.99.I really don't want another supplier, EE have been great. Do I really have to cancel ...

New Broadband Customer

Hello, My broadband goes live with EE tomorrow up until 23:59 pm, I currently have sky plugged in and work from home - will my sky be live until I get a text from EE and then plug my EE broadband in? not sure how the switch over works so any help wil...

How do I gain access to my account

I've been told that my bill hasn't been paid but I'm unable to access my account to make any payments. And not only that when I go onto my account it doesn't show my broadband device on my account, so how do I make payments if I can't see my device o...

Getting BT landline number back

HelloHave signed up to EE digital phone and have had a new number. We lost previous number when our BT  contract was cancelled is there any way we can get out BT phone number back and transferred to EE digital phone 

Resolved! PC does not 'see' new EE router.

Hello to all. This is my 1st contact with the community.I have to start with a rant: I have been "migrated" to EE from BT. I had a fully functioning Broad band system with BT for 10 years with 3 levels of BT Router . With EE I do not!My PC does not '...

KenS49 by Investigator
  • 6707 Views
  • 13 replies
  • 10 Helpful