Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m in the process of switching from BT full fibre to EE 1.6GB, install date is the 16th, Openreach engineer is coming to swap out the ONT box. Just wondering if I should expect to receive my new EE router beforehand or if the engineer will be bringi...
I moved from BT to EE last October. I did so because their broadband checker showed 1.6gbps at my address. Couldn’t though as I wanted to keep the TV package. Been checking the upgrade page for a while. Always been Gigabit essentials and Gigabit all ...
When I was forced to join EE from BT I was able to manage my landline (digital) and set up "call protect" etc. Now when I login to my EE account and select "manage plans" only Broadband is available and not landline. Does anybody have any ideas befor...
Hi all,I've recently switched from BT broadband to EE broadband and received a new EE Smart Hub Plus as part of the switch. Since the switch, I've noticed Internet performance is significantly worse with EE than it was with BT.Generally everything f...
Hi. We’ve recently switched to EE and I’m trying to get an Xbox Series X to pickup IPV6 but have no clue how to do this. Can anyone help? It shows that it’s enabled on the router, so why isn’t the console picking it up? It picked it up just fine when...
Anyone else getting a blank grey screen when they go to manage their broadband through the app!?
I am about to move to EE broadband but I need to be sure that I can use my existing wifi password. This is because I have a number of IOT devices using a simple SSID and simple password (the password is like 2017RobInson but different of course). So...
I had an engineer come in Wednesday 7th of may to install fibre wifi it was working for about 10 minutes I left the house and came back was not working. I called 150 and was told it could take up to 00:01 on the night for activation. I waited all nig...
Why does my account say still setting up after a year of being with these I can’t even talk to them through the app or can’t add WiFi 7
Hi thereWe haven't yet received our Smart Hybrid Connect and Smart Hub Plus units yet. We placed the order last Friday (2nd May) and today is Wednesday 7th May. We are due to switch 9th May? Thanks
