connection

[Honeytangle-01]

Hi, my set up is 1 main hub feeding two smaller black hubs which connect into 2 white wifi boxes [sorry don't know the tech names] Everything works fine except 1 of the white boxes will not move on from flashing green.Any thoughts ? it worked ok for a month or so no change since then.

[XRaySpeX]

No idea which or what these hubs & boxes are. Please read the labels on them & report back so we can id them.

[Honeytangle-01]

Smart WiFi SW30A of which I have 2, 1 works as it should with no issues. The other 1 was purchased for use in an outbuilding to enable wifi there and originally worked fine.It is connected to a Smart Hybrid Connect HC10A 4G router which is also next to it in the outbuilding. The router has a steady aqua light however the Smart WiFi flashes green.

As I say I have 2 of each and the set within the home is ok. 

I did swap the Smart WiFi's  over as a test but with no difference which to me may indicate a fault with the 1 situated within the outbuilding as it failed to work in the house. I had considered the outbuilding might be an issue ,its just 15 yards from the house and initally it worked as it should.

Hope this helps

[Mustrum]

@Honeytangle-01   if you have a second line fitted in the outbuilding that could be faulty, but if not it would appear that you are using the Hybrid connect to provide the internet in the outbuilding. This is only meant as a backup to your main router, not as a stand alone source of internet. The Sim has probably run out of data.

Who enabled this set uo? 

[Honeytangle-01]

Good answer and one I'll investigate . How can I find out what data I have for this device and if it's indeed run out ? 

It would have been BT that enabled the set up. I asked at the time regarding a second source of internet in the outbuilding and was told no problem. So would it be advantageous then to have a second main router in the outbuilding ? Sorry for my lack of knowledge, Ive tried to get through to a real person by calling 150 and not a bot but been unsuccesfull.

[XRaySpeX]

I still don't know what these two smaller black hubs are. They can't be Smart WiFi Plus (SW30A) cuz that is white.

Is the main hub in the house a black EE Smart Hub Plus (SH31B or SH32B)?

How are these various bits of kit each connected, by cable or WiFi?

How about posting photos of all these bits of kit?

Afterthought: With the mention of the 2 small black "hubs" I do wonder if the setup in the house is of BT kit with a BT Smart Hub 2 feeding 2 black BT Complete Home WiFi disks. In which case I can't see them driving 2 white Smart WiFi Plus (SW30A). So maybe there is a 2nd line to the outbuilding with EE kit.

[Mustrum]

@Honeytangle-01    it sounds a very odd arrangement, an ethernet cable to the outbuilding plugged into the extender would be a better solution.

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[Honeytangle-01]

Smart WiFi Plus (SW30A) x 2 both are white

Smart Hybrid Connect HC10A 4G router x 2 are black

Main hub in house is SH32B x1

Set up=SH32B #1 / Smart Hybrid Connect HC10A 4G router #1 / Smart WiFi SW30A #1 / In house=works fine.

Smart Hybrid Connect HC10A 4G router #2 / Smart WiFi SW30A #2  situated  in outbuilding . Smart Hybrid Connect HC10A 4G router#2 works fine [steady aqua light] / Smart WiFi SW30A #2 can't connect [flashing green].

Swapping Smart WiFi SW30A #1 & #2 around so that #2 feeds off the main hub fails to rectify the issue

It did work for a short while in the outbuilding so it's possible.

[Honeytangle-01]

Smart WiFi SW30A  X1 can't connect flashing green

[XRaySpeX]

To clarify, can you put by editing "#1"s & "#2"s, say, in that last post against the various bits of kit as "X1" doesn't tell us which is which & confuses.

The Smart Hybrid Connect #2 in the outbuilding can't work w/out being connected to the Smart WiFi Plus router by Ethernet cable. I'm even unsure whether you can have more than 1 Smart Hybrid Connect connected to 1 router.