New to EE from BT, Zoom constantly freezes

[Piper1862]

I recently moved from BT (with them many many years), EE plan Essentials Full Fibre Gigabit. 
I am using the EE Smart Plus Hub and 3 Smart Wifi plus boosters.  Speed into the house is around 900mbps and upload 100mbps.

Everything is great apart from when I use zoom.   It constantly freezes, document slow to load and sharing a video eg YouTube is impossible.   All of this worked perfectly when I was with BT.   

When I first signed up I got one wifi booster, Zoom poor,  they then sent another (I asked for 2 more) but  advised not to have 3 as .if they are too close it can cause a problem'.    Zoom still not working properly.  Engineer booked.  Engineer said this is a know problem with Zoom and Teams and advised a TP Link PowerLine adaptor.. call EE and they will send one.   Called EE  wouldnt send a TP Linc until I had tried a 3rd wifi booster.   Booster ordered and he said 'you can have 3 boosters no problem', totally contradicting the previous advisor!!
3rd booster connected Zoom still not working.  Called EE yet again,  SAID his team leader (or similar)  will order a TP Linc as he didn't have the option to send one, it will take up to 72 hrs.   As expected 72hrs came and went nothing received.    Another call to EE and told I cant have a TP Link I have to hardwire!!   By this time I was fuming...  I bought a TP link and Zoom still not working.  Computer hardwired to router. guess what.. zoom still not working. 

And of course I am way outside my cancellation period so stuck with EE rubbish for 2 years.  
Looking on this forum there are a couple of other posts regarding a similar situation but they were last year.   Am I the only one struggling? 
Any suggestions please.

[Minkey1]

@Piper1862 

You’re getting the right speeds, everything is great, but because of a known issue with the Zoom app, the whole service is “rubbish”?  Eh?

Doesn’t help in the slightest, but we have no problems with Zoom over Fibre 900.

If everything else is fine, video calling, 4k streaming etc, I’d be inclined to look for an alternative to Zoom. I appreciate that any work requirement might make this problematic.

Hopefully someone else might have a better idea.

[JimM11]

@Piper1862 Do you still have the BT Router, put it back on and check that zoom works fine on it!

[Piper1862]

Thank you for your response.   The only issue I have is with zoom.  The only other posts I can find in this forum is people running zoom with EE (obviously it's an EE forum).  From reading the posts their issues appear to be EE related and not zoom.. there are only a couple and are 6 months to a year old and if no real halp.   

It's for work so unfortunately cannot use another system..  

I was hoping others have experience of this and could offer advice. 

[Piper1862]

Unfortunately not, we had to send back to BT.   I am going to see if someone has a decent router I can borrow to see if that helps. 

[JimM11]

@Piper1862 Logical way to go, you may be having issues, do you VPN to somewhere for the zoom client or is it all local on your PC if you know?

[Piper1862]

Hmm  no idea what you mean, sorry 😔. 

I use the zoom app the same way I have done your several years.   

[JimM11]

@Piper1862 The zoom and when connected to your old BT router was good, you are having the issue now that the EE router has replaced the BT one, and they are not Apples to Apples devices. You may be having a port opening issue on the EE router,  as it is NOT as good getting that operation done as the BT was. 

As you use zoom etc company wise, does your company have an IT dept, if so arrange for one of the IT to Remote Access your laptop, and take a look at the issue. Only other way is to get hold of a Replacement BT Smarthub2 from EE if you CAN get them to send you one and change the EE out back to the BT.

The BT Smarthub2 is a very capable router, priorities on what you need are important.... HTH

[XRaySpeX]

@JimM11 : No port forwarding is needed to use Zoom.

[PPPP2]

I had a similar problem (not identical) which was caused by having Parental Controls set!

For some reason, setting Parental Controls OFF (via the EE app) solved it.