I recently moved from BT (with them many many years), EE plan Essentials Full Fibre Gigabit.
I am using the EE Smart Plus Hub and 3 Smart Wifi plus boosters. Speed into the house is around 900mbps and upload 100mbps.
Everything is great apart from when I use zoom. It constantly freezes, document slow to load and sharing a video eg YouTube is impossible. All of this worked perfectly when I was with BT.
When I first signed up I got one wifi booster, Zoom poor, they then sent another (I asked for 2 more) but advised not to have 3 as .if they are too close it can cause a problem'. Zoom still not working properly. Engineer booked. Engineer said this is a know problem with Zoom and Teams and advised a TP Link PowerLine adaptor.. call EE and they will send one. Called EE wouldnt send a TP Linc until I had tried a 3rd wifi booster. Booster ordered and he said 'you can have 3 boosters no problem', totally contradicting the previous advisor!!
3rd booster connected Zoom still not working. Called EE yet again, SAID his team leader (or similar) will order a TP Linc as he didn't have the option to send one, it will take up to 72 hrs. As expected 72hrs came and went nothing received. Another call to EE and told I cant have a TP Link I have to hardwire!! By this time I was fuming... I bought a TP link and Zoom still not working. Computer hardwired to router. guess what.. zoom still not working.
And of course I am way outside my cancellation period so stuck with EE rubbish for 2 years.
Looking on this forum there are a couple of other posts regarding a similar situation but they were last year. Am I the only one struggling?
Any suggestions please.
