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Returning BT SH2 Router

Zaxxan
Investigator
Investigator

I've unknowingly been moved to EE from BT when I renewed my contract.

I have received a new EE router so I need to send back the BT SH2 router. In the new EE router box there are three return labels, one says EE kit, another says BT kit and the third also appears to be for BT kit.

I'm assuming seeing as it is a BT router I need to return it using the BT kit label ( Scotland). It's confusing when there are 3 return labels and not knowing which one to use is confusing. I don't want to send it to the wrong place. 

Can anyone clarify which label to use?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

Use the 1 for BT kit & keep your proof of posting in case you need to chase it up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

Use the 1 for BT kit & keep your proof of posting in case you need to chase it up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@Zaxxan You have 60 days to return, hold off returning anything until you are happy that your swap is all working ok. If you send it then you do not have it and you are NOT getting anything back....