Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiWe transferred our broadband to EE in January. We had an existing mobile on EE, which was incorporated into the new billing package. Since then we have been billed correctly, but despite 5 lengthy phone calls EE have never been able to get the new ...
Hi I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? 150 said they had done it, but I still cant setup my direct debit for my broadband Many than...
I cant access the broadband deals when im signed in it comes up with this error."Sorry, this service is not availableFor broadband deals go to our broadband shop"Anyone able to help with this as im hoping to stay with ee so my bills arent coming out...
I am at my wits end. I have been trying to upgrade to Fibre 900 for months now, specifically with EE who are now part of BT but every time the order goes through fine, about a week later from hearing nothing I call them and am told it was cancelled....
Hi I want to get rid of my landline as we hardly use it.our broadband is on phone line.how can I use my mobile phone for internet.
Good evening, I wondered if anyone can assist. I need to return my old router, I was sent a bag and there was a letter with it, I guess it was the instructions on how to return. Unfortunately I have misplaced the letter. Is is just a matter of carefu...
I have just moved from BT to EE, router all set up and working but it does have some strange behaviours. Saving wifi settings seems to reset the whole router. Also on two occasions now, it has re-enabled 2.4Ghz when i have turned it off.Only really n...
Hi,Is there a trick to getting the Lan (Ethernet) ports to work on the smart hub? I just got fibre today, WiFi is good.The cables and the rest of it work when plugin into the virgin media router, so it isn't that. No lights on the connections, and ad...
I need a bill to send to a company but can't access any of it online. on the ee app it says please try later. I'm on day 4 and three phone calls later still no closer to seeing it online any ideas?
I moved house in February and have had nothing but issues with EE. They have billed me incorrectly several times which has been sorted but now I'm receiving emails and text messages about a £85 charge unless I return the kit. I have spoken to them on...
