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broadband connection

Stewfix
Visitor

‎08-05-2025 06:53 PM

Hello I recently moved from BT to EE. I had buffering on the TV so I checked online and followed the instructions. The EE website informed me that and l quote "

Your home connection could be improved

So I followed this up and spoke to a very helpful man who did several checks and restarts & said that everything is OK and sorted. however having done the same test on the EE website I'm presented with the same message again..... l quote..... 

Your home connection could be improved.

So who can help with improving my connection??? 

Stu

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎08-05-2025 08:17 PM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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