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No WiFi connection

Kray03_02
Explorer

‎08-05-2025 10:26 PM

I have an issue with my WiFi. It is connected fine according to EE. Yet it won't let me onto my WiFi. Says I have to contact my broadband provider. ( yes my bills have been paid) has anyone else had this issue? How was it resolved?

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎08-05-2025 10:55 PM

More questions than answers here, to be honest! First off, is your home broadband supplied by EE? I will assume yes.

What do you mean by "it is connected fine according to EE"? Same question for "it won't let me log onto my WiFi"? Whom or what is "it"?

Is this problem affecting all portable devices using your home broadband?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎09-05-2025 12:07 AM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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