Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45874 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89304 Views
  • 11 replies
  • 12 Helpful

Not present on activation date

My broadband activation date is 13 Sept. I have received my Smart Hub in advance of this date.But I will be away on holiday until the 17 Sept. Will this cause any issues? Or can I connect my Smart Hub and set up my broadband  at any time after the ac...

mikem004 by Explorer
  • 687 Views
  • 4 replies
  • 2 Helpful

Internet always shutting down

Hi all,We've been having this issue with our WiFi since we moved to EE back in April. All devices in the house suddenly disconnect and cannot connect again until we restart the router. I've tested ethernet when this has happened and ethernet also doe...

Anon2024 by Established Contributor
  • 2297 Views
  • 18 replies
  • 7 Helpful

APP control is broken

 The app broadband control tab is broken, everytime I try to go on it it says something went wrong and your trying to fix it, I don’t believe that and it’s been like that since my service started so something is clearly wrong. I’ve tried to uninstall...

Coupec by Established Contributor
  • 4395 Views
  • 65 replies
  • 7 Helpful

been charged a bill

i cancelled my account which i was told would be for free and switched over to BT (through EE because they're owned by the same company now) and now ive been charged £132 and have received threatening mail, but I’m not able to access my bill to dispu...

estimated next bill completely wrong

I moved from BT in April and signed up for package of internet and landline. My contract says my bill each month will be £64.99. I have just paid this month and it is correct but the estimate for July is £194. This is freaking me out.Where has this a...

MC210 by Investigator
  • 1989 Views
  • 18 replies
  • 3 Helpful

What on earth is going on here?

I’m with EE for broadband and noticed this morning that my router light was flashing. No internet. Checked all  connections, turned router off, waited, turned it back on. Still no internet. Had a text from my neighbour to ask if I my internet connect...

cahowes by Visitor
  • 552 Views
  • 1 replies
  • 0 Helpful

EE and BT

I moved from o2 to EE some time ago with my joint mobile contract. On a further visit to the local store i was told they could provide me with my broadband and tv cheaper than Sky so I switched. I am now paying £93 per month for 2 mobile accounts, my...

kmearing by Investigator
  • 654 Views
  • 6 replies
  • 0 Helpful

Missing antennae

Just installed our new kit for EE broadbandThe Hybrid hub that we received did not have the two antennae and was also missing the power adaptorWho do I contact about this?Thank you

randelld by Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful