Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I have recently moved from BT to EE. My wireless printers worked fine before, but now although connected to the internet, the connection report states: A router /Access point channel conflict has been detected. If you have problems printing or sc...
Hello all,I've been told I can use the EE Smart router on Plusnet FTTP (EE show that if you purchase the smart router) however I can't seem to work out how to change the broadband username and password, am I missing something really simple? Thanks
Digital voice installed. Email advised invoice issued go to web or app. Have mobile account but will not link to broadband account
We have applied for full fibre 150 in AB24 ***. Initially, it was 1 month wait, since the start of December. Then, we received a message that work had been postponed to March 19. Why has it been postponed and how to make it happen faster? If not, ho...
HiAs I have 900Mbs at the moment from Sky I believe I may need an upgraded ONT from OP to get the 1.6Gbs.Only ordered on Fri 17th so am expecting/hoping for a call from OP early this week. Due to go live on Mon 27th.I just wanted to know if anyone ca...
I "agreed" in September 2024 to move from BT to EE - it was going to happen anyway! - and thankfully can see my emails on my pc - Firefox "remembers" the pathway. If I try logging in via the EE website, I'm now able to see my latest bill ( I could...
Just noticed my Hub updated from:Firmware version: r1.29.0-R-950306-PROD-83002GUI version: 1.11.0To:Firmware version: r1.34.0-R-994210-PROD-83002GUI version: 1.13.1Let's hope it feels like less of a beta product now! Update 1: Just factory resetted t...
Hello like to pay 14 off my bill
Hi, whenever I try to get on to check my ee broadband account I keep getting told the site is under maintenance as can been seen with the below image. It has been like this for months, so it is definitely an issue. I simply want to check my bills, my...
Hi I received my EE Hub and today is the connection date. I unplug my old broadband providers router and plug in the EE Smart Hub as per instructions but nothing lights up. No lights on the front of the broadband modem. I try another plug socket, pre...
