Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45874 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89304 Views
  • 11 replies
  • 12 Helpful

Resolved! EE wifi hotspot login

I am an EE broadband customer and when I try to log in to WiFi hotspots whilst out it just doesn't happen and reverts back to the login page.User name and password are both correct but it never wants to actually work ????? 

Paulr10 by Investigator
  • 2862 Views
  • 15 replies
  • 1 Helpful

EE Tech Support -;Hybrid Connect

HiA question for EE Tech Support please?Long story short. I live in a rural location which is almost an hours drive to my nearest hospital. I require unbreakable broadband for my Digital Home Phone "landline" service to remain in contact with health ...

Landline/modem socket

hello, i was looking at contracts for my address and got suggested with a contract using ee smart hub but i do not have a landline or modem socket to plug the router into. So i was wondering if this router required that connection or can i just give ...

Broadband socket

Hello I ordered ee fibre 50 essential plan and I still haven't got my order but I am worried now that maybe my socket don't support the broadband can anyone confirm if this is fine 

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Alilaith by Explorer
  • 383 Views
  • 2 replies
  • 0 Helpful

Websites not loading first time with Smart Hub Plus

Ever since I moved to EE I've noticed that websites often wont load first time.  That is I'll put in a URL, hit go, and it will sit there doing nothing.  If I try again the website will then load.  I'm wondering if this is a problem with the DNS or m...

BlockyMan by Established Contributor
  • 556 Views
  • 3 replies
  • 0 Helpful

WiFi controls

Good morning I am having issues connecting m WiFi controls to my EE appI have removed and installed new version of app but still no luckIt is a new router as I have transferred to EE from bt 

What a mess BT EE

Been a happy BT customer for 7 years, but poor recent experience suggests problems with BT / EE merger. Upgraded to BT Fibre 500 on 4.9.24, fine, contacted BT to chase the free 6 months Xbox pass and a simple 5 minute query ended up my being transfer...

Solmann by Visitor
  • 8342 Views
  • 2 replies
  • 6 Helpful

Boardband

I’ve recently gone onto EE broadband (sorted via EE shop in my town) for 29.99 a month then added the extra £5 to receive in coming calls only however the in coming calls aren’t getting through. Went into the shop but they can’t help and asked me to ...

LauraDS by Visitor
  • 427 Views
  • 2 replies
  • 0 Helpful

I want to renew my contract.

Can you approve the 2 year contract for me for the full fibre 74 essentials worth £31.99 so that my bill doesn't get any higher   name XXXXXX surnamr XXXXXX Account number XXXXXXXXX [Mod edit: Please do not post personal information on the public boa...