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Only half speed on new busiest home fttp

lgrenter
Contributor
Contributor

‎03-05-2025 08:23 AM

Hi all,

I had fttp busiest home installed yesterday with the new WiFi 7 router. Openreach left with it all running fine, but when I checked speed on my laptop connected directly to the router via Ethernet it only said 798 via ookla speed test and some others, not the minimum 1300 to 1600 that the ee app says the router should be receiving. Engineer said that it needed time to ‘bed in’ and left. I thought with fttp it should be instant? Later was able to use EE app to check but the speedtest there will not complete and shows error no matter what device I use. Ran the diagnostic on the application and am told that there is a problem and it rebooted the EE router. Speed still now only in the range 750 to 900 and fluctuates between these numbers through the day. Contacted EE as told to by the diagnostic and they say no problem their end but are sending engineer next week to check. The router seems steady with devices connected, stays turned on and connected. Anyone else had this problem? Could the fault be exchange? App shows the router is connected to 2.4ghz speed network and is using the supplied Ethernet to a brand new ONT and cabling as my house has new fibre to pole connection done yesterday.

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3 REPLIES 3
bobpullen
Scholarly Contributor
Scholarly Contributor

‎03-05-2025 11:21 AM

@lgrenter wrote:

... when I checked speed on my laptop connected directly to the router via Ethernet... 

What Ethernet network adapter is installed in the laptop? If it's 'only' a 1GbE adapter, then you'll not be able to get much north of 900mbps through it.

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lgrenter
Contributor
Contributor

‎03-05-2025 11:28 AM

I think that must be it. I unplugged and checked via cloud flare on WiFi and speed shot up to 1.4gb! I have cancelled the engineer from EE. Weirdly app still shows a fault when it checks and won’t complete a speedtest. Is that common?

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bobpullen
Scholarly Contributor
Scholarly Contributor
In response to lgrenter

‎03-05-2025 01:27 PM - edited ‎03-05-2025 01:39 PM

I've never seen the app report a fault so can't really comment on that bit.

Edit: to check the adapter in the laptop, you  can try running this in a Powershell window: -

Get-NetAdapter -Name "E*"

In my case, you can see  that I have a 2.5GbE adapter and  it's connected at 2.5Gbps: -

Bob> Get-NetAdapter -Name "E*" | Format-List

Name                       : Ethernet
InterfaceDescription       : Realtek Gaming 2.5GbE Family Controller #2
InterfaceIndex             : 22
MacAddress                 : [REDACTED]
MediaType                  : 802.3
PhysicalMediaType          : 802.3
InterfaceOperationalStatus : Up
AdminStatus                : Up
LinkSpeed(Gbps)            : 2.5
MediaConnectionState       : Connected
ConnectorPresent           : True
DriverInformation          : Driver Date 2024-08-15 Version 10.73.815.2024 NDIS 6.40
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