Can’t download my bill or access digital home phone settings

[nyoung590]

Every time I try to download my bill, it fails or nothing happens. This has been going on for months.

Likewise when trying to access settings for my digital home phone

[JimM11]

@nyoung590 What method are you trying to do both by?

[Stuart-P]

I have exactly the same issue when viewing the bill section from my mobile - it shows “download bill” which I press but nothing happens anywhere - tried last month and again this month -losing faith in BT since switch to EE as it took 5 months to link my broadband to my mobile app - and 10 calls to get it done. Don’t think I can go through the same finding out why I can’t download a copy of a bill !!! Basic stuff really 

[Rach_H]

Hi @Stuart-P,

Welcome back to the Community!

Are you able to view your bills when you log into your online account, or do you have the same issue?

Rach 

[Cortona]

Same happens for me been like this for months

[Rach_H]

Hi @Cortona,

Welcome to the Community!

We don't want you to have any isues when checking your bills. Are you also having trouble when you try and view your bills in your online account?

Rach

[Cortona]

Yes bill link fails to show bills. The link for broadband bills works
Sent from my iPhone

[Rach_H]

I'd recommend speaking with our team in that case @Cortona and they will be able to look into why this is happening, and work to get this resolved for you.

Rach