Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Ever since transferring from BT 500 full fibre which was very stable to EE broadband 7 we have had no end of problems with devices e.g. TV, phones, tablets, Alexa, dropping off WiFi irrespective of proximity to router. Restarting the Smart Pro hub ap...
I'm currently with Virgin and have about 6 months left on my contract that includes broadband, every TV channel and a landline and I would like to switch to EE but only for broadband, I no longer want a TV or landline service. Would the EE offer of c...
I cannot OPT IN to wifiI have EE made for gamers, it went live today so it is a new connectionhow do i get it so i am opted in.thank you
Our BT broadband & phone package needed to be renewed. We were happy with what we had and rather than go to a new provider & the bother of changing all our wifi details, wanted to stay with BT. Well they said they could do the same package but it wou...
£26.99 offer for Broadband, currently paying £29,99 about to increase to £32.99 I object paying for EE new customers with prices not available to current customers, this needs to go before the ICO most broad band companies want 24 month contract and ...
This is an odd one.I Have the ee wifi 7 router and 3 of their mesh dishes.I have a Home automation system and solar. My solars inverter is connected to the EE mesh 2.4MHZ and my home automation server is hard wired to the router. Now I can ping the s...
i have just checked my bill, and its double what they guy on the phone said it was going to be when i asked him to find me a better deal. I didnt even need or want EE tv, and its nothing but a pain in the bum because it makes my less than smart tv s...
Hi, I’m currently with EE with FTTC, and a have ordered EE Full fibre. I had problems with WiFi in the past, it struggled to cover whole house and had a mixture of powerline and WiFi extenders to try and solve issues. This had mixed result and I ende...
