Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just joined EE/BT with fast fibre. Assured that my landline number would be retained. It was not! A neighbour had a similar problem and has been waiting 4 weeks for rectification. After phoning 150 on the day of installation I was eventually told...
Hi. I have used EE broadband for two weeks. There was no problem until last night. The device keeps flashing orange. What should I do?
Hi, Would be interested in your recommendations for a replacement router for my Smart Hub Plus. Just been moved over to the new top 1.6G full fat fibre service, engineer came out and upgraded ONT. Speedtests to PC showing speeds maxing at 1 gig. I ha...
Hi all, I have recently purchased broadband with EE. I was approached by reps at my door ( i don't mind changing broadband provider anyway, as moving house, and my current one doesn't have lines in). I was told because it's a new build and no set mov...
Hi everyone,My broadband was installed on the 8th of March and my account was thrown into overdraft overnight this morning. I was told i would be billed after a month on installation,can anybody help me why my bank account was thrown into overdraft?
Hello, when I joined EE from plusnet I was told that if you come over to us we will pay any fine that you have to pay plusnet. Plusnet took the money but have not heard anything about getting it paid into my account from e.e.
Hi, have recently been moved across from BT where i was happy, to EE for broadband. It hasnt been a smooth transition by any means. Now having trouble with Parental controls. Have grouped phones and tablets and in that group set controls to strick bu...
I upgraded yesterday to EE broadband but on receiving direct debit instructions my name is wrong I was with BT so hopefully bills carry on getting paid as I’ve tried calling was told I’d get a call back yesterday but nothing went on to chat was told ...
I’ve just got sky glass and I’m having trouble with connecting eathernet as no matter what device I use it’s not connecting to any device I’m thinking there may be a fault on the hub I can connect wireless but with Ethernet I can’t get a connection o...
Does anyone please know how i get a cancellation form or is there such a thing? I have ordered broadband but need to cancel my order as I am actually about to move house and I have no access to a phone at the minute...(long story) so cannot call to s...
